Setting Up Your Account
What your onboarding specialist sets up for you and what you can update yourself.
When you join Oddle, your onboarding specialist handles the initial account setup during your first 30 days. They'll configure your brand, outlets, products, and team access so you're ready to go live.
This page explains what was set up for you and what you can review or change yourself in Merchant Admin.
What Your Onboarding Specialist Configures
During onboarding, your specialist sets up the foundations of your account:
Brand & store details — Your restaurant's brand name, logo, store addresses, contact information, and operating hours. If you have multiple stores, each one is set up individually under your brand.
Product activation — Whichever Oddle products you've subscribed to (Oddle Shop, Oddle Reserve, Oddle Terminal, etc.) are activated and configured for your store.
Employee accounts & roles — Your initial team logins are created, including your own owner/manager account and any staff accounts you need. Each account is assigned a role that controls what they can access.
Store logins — If you need shared device logins (for Host App or Terminal), your specialist creates the initial store codes and PINs.
Device setup — If you're using Oddle Terminal or Register, your onboarding specialist configures and logs in the devices before they reach you.
Payment and billing — Your payout details and billing information are set up so you can start receiving payments.
What You Can Update Yourself
Once your account is live, you have full access to review and update your settings in Merchant Admin. Here are the most common things you'll want to manage:
Employee & Access Management
Add new team members, remove former staff, adjust roles, and manage store logins. Every employee who needs to use Merchant Admin or Host App should have their own account.
Go to Account > Employees in Merchant Admin to manage employee accounts and roles. Store logins can also be managed from Account > Store Logins in Merchant Admin.
Store Details
Update your store's contact information, address, or operating hours as things change.
Brand Settings
Update your brand name, logo, or other brand-level details that appear across your Oddle products (your booking page, webstore, etc.).
Product Settings
Each Oddle product has its own settings section in Merchant Admin. For example, if you use Oddle Reserve, you can update your booking page, table layout, ticket schedules, and policies. These are covered in detail in each product's documentation section.
Your Onboarding Specialist
For the first 30 days, you'll have a dedicated onboarding specialist who is your go-to for any setup questions or changes. They'll help you get the most out of your Oddle products and make sure everything is configured for your specific needs.
After the onboarding period, your account manager takes over as your primary point of contact for ongoing support.
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