# Getting Started

Welcome to Oddle! Your onboarding specialist will walk you through setup during your first 30 days, but this section gives you a clear picture of what you're working with.

***

## Your Apps & Devices

Oddle isn't a single app — it's a set of tools designed for different roles in your restaurant.

### Merchant Admin

Your central dashboard for managing everything across your Oddle products — settings, analytics, marketing campaigns, menu management, employee access, and more.

**Who uses it:** Restaurant owners, managers, and anyone responsible for settings or reporting.

**How to access it:** Go to [panel.oddle.me](https://panel.oddle.me) in any web browser. Log in with your employee email and password.

**Device:** Any computer, tablet, or phone with a browser. No app to install.

**When you'll use it:** This is where you'll spend most of your time as an owner or manager — setting up your products, reviewing performance, and running marketing campaigns.

### Host App

The web app your floor team uses to manage reservations day-to-day — viewing bookings, seating guests, handling walk-ins, and managing your floor plan.

**Who uses it:** Hosts, floor managers, and front-of-house staff handling reservations.

**How to access it:** Go to [host.oddle.me](https://host.oddle.me) in any web browser. You can log in with either your employee login or a store login, depending on your setup.

**Device:** Most restaurants use an iPad at the host stand, but it works on any tablet, laptop, or desktop. You can also install it as a web app (PWA) for quicker access. You provide the device — Oddle doesn't supply hardware for Host App.

**When you'll use it:** Every service. This is the real-time operations tool your floor team uses to keep reservations running smoothly.

{% hint style="info" %}
For the best experience at the host stand, use Host App on an iPad in landscape mode and add it to your home screen as a web app.
{% endhint %}

### Register App

The app your team uses to receive and process incoming online orders from Oddle Shop.

**Who uses it:** Kitchen staff or anyone responsible for handling incoming delivery and takeaway orders.

**How to access it:** Register comes pre-installed on the Sunmi device that Oddle provides. Your onboarding specialist sets it up and logs you in with your employee account — there's nothing you need to set up.

**Device:** Sunmi device (provided by Oddle). The device arrives ready to use with the Register App pre-installed. It connects via Wi-Fi, so make sure you have a stable connection where the device will sit.

**When you'll use it:** Whenever an online order comes in. The Register device alerts your team with a notification, and they confirm and process the order from there.

{% hint style="info" %}
The Register device is only relevant if you use Oddle Shop. If you only use Oddle Reserve or other products, you won't need it.
{% endhint %}

### Oddle Terminal

Your payment terminal for processing in-person card payments. Unlike a standard payment terminal, Oddle Terminal links each payment to a customer profile — so every transaction becomes an opportunity to recognise returning guests.

**Who uses it:** Front-of-house staff processing payments.

**How to access it:** The Terminal device is provided and pre-configured by Oddle. Your onboarding specialist handles the setup and login — there's nothing you need to do.

**Device:** Sunmi payment terminal (provided by Oddle). Supports contactless/NFC payments out of the box. The device comes with built-in mobile data for connectivity, but Wi-Fi is strongly preferred for the best experience.

**When you'll use it:** At the end of every dine-in visit when guests pay their bill.

#### Optional: WisePad 3

Some restaurants also receive a **WisePad 3** — a portable card reader that pairs wirelessly with your Sunmi terminal. It adds a chip card reader (insert-style), which is useful if your restaurant is in a tourist area or serves international guests who may not have contactless-enabled cards.

Your onboarding specialist will recommend the WisePad 3 if it's relevant to your setup. No additional setup needed on your end.

{% hint style="info" %}
Oddle Terminal is currently available in Singapore and Malaysia only.
{% endhint %}

### Quick Reference

| App                | Access         | Who Uses It            | Device                                                      | Login Type                    |
| ------------------ | -------------- | ---------------------- | ----------------------------------------------------------- | ----------------------------- |
| **Merchant Admin** | panel.oddle.me | Owners, managers       | Any browser (your device)                                   | Employee login                |
| **Host App**       | host.oddle.me  | Floor staff, hosts     | iPad recommended, any browser (your device)                 | Employee or store login       |
| **Register App**   | Pre-installed  | Order processing staff | Sunmi device (provided by Oddle, Wi-Fi required)            | Employee login                |
| **Oddle Terminal** | Pre-configured | Front-of-house staff   | Sunmi terminal (provided by Oddle, has mobile data + Wi-Fi) | Store login (set up by Oddle) |

***

## Access & Logins

Oddle uses two types of login depending on the app and the situation. Your onboarding specialist sets up your initial accounts — here's how each type works and when to use which.

### Employee Login

Your personal login, tied to your email address. This is what you use for apps where individual identity matters — so Oddle can track who made changes, who's logged in, and what each person has access to.

**Used for:** Merchant Admin (panel.oddle.me), Host App (host.oddle.me), and Register App.

**How it works:** Your onboarding specialist creates your employee account with your email address. Each time you log in, you'll enter your email and password, then verify with a one-time password (OTP) sent to your email. This happens every session for added security.

**Roles and permissions:** Each employee account has a role that controls what they can see and do — for example, a store manager role might only have access to a single store's settings. Your onboarding specialist sets up initial roles, and you can adjust them later in Merchant Admin.

**Account structure:** Your employee login gives you access based on Oddle's account hierarchy: **Account > Brand > Store**. If you manage multiple brands or stores, a single employee login lets you switch between them — no need for separate accounts.

**Managing employee accounts:** As an owner or manager, you can add, remove, and manage employee accounts in Merchant Admin under employee management. You can also control what each person has access to by assigning roles.

{% hint style="info" %}
Every team member who needs to log in to Merchant Admin or Host App should have their own employee account. Avoid sharing login credentials — individual accounts let you track activity and control access properly.
{% endhint %}

### Store Login

A quick, shared login tied to a specific store — designed so managers don't have to share their personal employee credentials with every team member on the floor. Instead of each staff member logging in and out with their own email and password, the device stays logged in with a shared store code and PIN.

**Used for:** Host App (useful when you want a shared device at the host stand that stays logged in without individual accounts) and Oddle Terminal (the payment device stays logged in at the till).

**How it works:** Each store login is scoped to a single store. Staff enter a store code and PIN to log in — no email address needed. Oddle's team creates your initial store logins during onboarding. After that, managers can add, remove, and manage store logins in **Account > Store Logins** within Merchant Admin.

{% hint style="info" %}
Terminal devices are pre-configured with their store login before they reach you. For Host App, you can use either an employee login or a store login — whichever suits your floor setup.
{% endhint %}

### Login Quick Reference

| Login Type         | How It Works                            | Used For                           | Who Manages It                                    |
| ------------------ | --------------------------------------- | ---------------------------------- | ------------------------------------------------- |
| **Employee login** | Email + password, with OTP verification | Merchant Admin, Host App, Register | You (via Merchant Admin)                          |
| **Store login**    | Store code + PIN, scoped to one store   | Host App, Terminal                 | You (via Merchant Admin) — initial setup by Oddle |

### Common Questions

**Can I use the same email for multiple outlets or brands?** Yes. Oddle's account structure is **Account > Brand > Store**. A single employee login can access multiple brands and outlets — you switch between them within Merchant Admin or Host App.

**What if I forget my password?** Use the "Forgot password" link on the login page for Merchant Admin or Host App. You'll receive a reset link at your registered email.

**Can I change who has access?** Yes. Owners and managers can add or remove employee accounts, adjust roles, and manage store logins in Merchant Admin. See **Setting Up Your Account** for more details.

***

## Review Your Account Setup

Your onboarding specialist sets up your account during onboarding — your brand details, outlets, products, and team access. Once you're live, you can review and update these settings yourself in Merchant Admin.

See [Setting Up Your Account](/docs/welcome/setting-up-your-account.md) for what was configured and what you can change.

***

## Need Help?

Your onboarding specialist is your go-to during the first 30 days. After that, reach out to your account manager or Oddle's support team if you need assistance.


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