# Virtual Lounge Your Virtual Lounge is your restaurant's branded digital storefront — a mobile-first landing page where guests discover your latest offers, explore your menus, and take action, all in one place. Think of it as a link-in-bio page built specifically for restaurants, with native support for Oddle's menus, booking, and redeemables. Share your Virtual Lounge link on social media, print a QR code for your tables, or display it at your entrance — guests tap through to everything that matters: current promotions, menus, reservation booking, and sign-up offers. *** ## What Your Guests See The consumer-facing Virtual Lounge lives at `lounge.oddle.me/your-restaurant` — a mobile-first page designed to be shared and tapped on a phone. From top to bottom, guests see: * Your restaurant name and logo * An **Announcement banner** if you've set one (e.g., "Try our new spring menu" or "Closed on Mondays") * **Engagement Cards** — a horizontally scrollable row of story-style image and video cards, each with an optional button to drive action * **Links** — full-width tappable buttons that lead guests to your menus, promotions, booking page, or sign-up offers * Your **social media icons** in the footer If you have multiple stores, each store also has its own lounge at `lounge.oddle.me/your-restaurant/store-name`. The main brand lounge shows all your content; each store's lounge can show a filtered subset — you control which Engagement Cards and Links appear per store, making it easy to show store-specific menus or promotions. *** ## First-Time Setup The first time you visit **Engage > Virtual Lounge**, you'll be prompted to create your Virtual Lounge: 1. Select **Setup Now** 2. Choose your custom URL — this becomes the unique address for your lounge (e.g., `lounge.oddle.me/your-restaurant`) 3. Select **Save and Continue** Once set up, you'll land on the Virtual Lounge hub where you can customise content, get QR codes, and track performance. *** ## Setting Up Your Virtual Lounge Go to **Engage > Virtual Lounge** in your Merchant Admin, then select **Launch Editor**. The editor has four sections: Engagement Cards, Links, Brand Colours, and Social Profiles. Select **Save Changes** at the bottom of the page when you're done. ### Engagement Cards Engagement Cards are full-screen image or video cards — displayed like Instagram Stories — that showcase what's on at your restaurant. Each card can include a button to drive guests to a menu, an offer, or a sign-up form. To add a card: 1. Select **+ Add Card** 2. Upload an image or video (1080×1920px, 9:16 format, max 20MB). If uploading a video, you can also upload a **Video Thumbnail Image** — a still image shown in the card carousel before the video plays (JPG, JPEG, PNG, max 20MB) 3. Add a **Thumbnail Title** — the label shown on the card in your lounge's carousel 4. Add a **Card Title** and **Subtitle** — shown when a guest opens the full card (up to 120 characters) 5. Optionally, turn on **Include a Call-to-Action button?** to add a button to the card: * Choose **Open URL** to link to any webpage or file * Choose **Sign-up Form** to capture guest details. Add a **Button Text** for the card button, then configure the form title, description, success message, mailing list option, and an optional redeemable — the same options as a Sign-up Form link (see below) 6. Optionally, set the card to appear only on certain days and times — useful for promoting a lunch special only during lunch hours 7. Optionally, restrict the card to specific stores 8. Select **Save Card** Cards can be toggled on or off at any time, and reordered by dragging. > **Tip:** Already posting on Instagram Stories or TikTok? Reuse that content here — the 9:16 format is the same. No need to create anything from scratch. ### Links Links appear as full-width buttons on your Virtual Lounge. When a guest taps one, it either opens a webpage or launches a sign-up form. There are two link types: **Open URL** — directs guests to any webpage or file: your e-menu, your online shop, your booking page, a PDF, or any URL. You can also upload a file directly (PDF, JPG, PNG, GIF, max 20MB). **Sign-up Form** — launches a form that captures guest details. When setting up a Sign-up Form, you configure: * **Sign-up Form Title** — the headline guests see on the form (e.g., "Sign up now!") * **Sign-up Form Description** — a short line explaining what they're signing up for (up to 120 characters) * **Sign-up Success Message** — the thank-you message shown after they submit * **Make subscription to mailing list compulsory** — turn this on if you want guests automatically added to your marketing list when they complete the form * **Offer a redeemable for signing up?** — optionally attach a redeemable from one of your campaigns (e.g., a free welcome drink). Guests receive it after submitting the form Sign-up Form links are how you turn a Virtual Lounge visit into a new contact in your guest database — and optionally, into a guest who has a reason to come back. Guest details captured are stored in your customer database and accessible from **Customers** in your Merchant Admin. To set up a redeemable to attach, see **Redeemables**. Both link types support two visibility controls: * **Show this link on Selected Days and Times** — set the days of the week and a start/end time for each. Use this to show your lunch menu only during lunch hours, or a happy hour promotion only on weekday evenings * **Show this link only for Selected Stores** — choose which stores this link appears for. Use this for store-specific menus or promotions To add a link: 1. Select **+ Add Link** 2. Enter a **Link Title** — this is what guests read before they tap, so make it specific and action-oriented 3. Choose the link type: **Open URL** or **Sign-up Form** 4. Add the URL or upload a file, or set up your sign-up form 5. Optionally, set day and time rules or restrict the link to specific stores 6. Select **Save Link** > **Tip:** "View Menu" works. "Claim Free Welcome Drink (New Members Only)" works better — it tells guests exactly what they'll get. ### Brand Colours A consistent brand colour makes your Virtual Lounge feel like an extension of your restaurant, not a generic page. Set your **Primary Colour** to apply it to buttons and highlights on the consumer-facing page. ### Social Profiles Your Virtual Lounge is often the first place new guests encounter your brand online — make it easy for them to follow you. Add your social media URLs here — Facebook, Instagram, TikTok, YouTube, WhatsApp, and more (including Xiao Hong Shu, WeChat, Line App, and Telegram). These appear as icons in the footer of your Virtual Lounge. *** ## Sharing Your Virtual Lounge Your Virtual Lounge is only as useful as the guests who find it. Here are the main ways to distribute it: **As your social media bio link.** Your Virtual Lounge is designed to replace generic link-in-bio tools. Go to **Virtual Lounge > Get Instructions** to copy your unique URL and get step-by-step guidance for adding it to Instagram, TikTok, and other platforms. **QR code for physical assets.** Go to **Virtual Lounge > Get QR Codes** to download a printable QR code — ideal for table cards, standees, or your restaurant entrance. Choose **By Brand** for a single QR code that works across all your stores, or **By Store** to generate a unique QR code per store (useful for tracking engagement separately by location, or directing guests to a store-specific lounge). QR codes are available to download in JPG, PNG, and SVG formats. **Announcement banner.** Use the **Announcement** feature to add a short text banner (up to 120 characters) at the top of your Virtual Lounge. Good for real-time updates like "Fully booked this Saturday" or "New weekend brunch menu is here." Select **Clear Announcement** to remove it when it's no longer relevant. *** ## Tracking Performance Understanding which cards and links get the most attention helps you double down on what's working. Go to **Virtual Lounge > View Analytics** to see how guests are engaging with your lounge. | Metric | What it shows | | --------------------------- | ------------------------------------------------ | | Sessions | Total visits to your Virtual Lounge | | Total Users | Unique visitors | | Story Impressions | How many times your Engagement Cards were viewed | | Link Clicks | How many times guests tapped a link | | Engagement Card Performance | Breakdown of views per individual card | Use the date range filter to compare periods or identify which cards and links are driving the most engagement. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://www.oddle.me/docs/returning-guests/virtual-lounge.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.