Understanding Your Payouts
When guests pay through any Oddle channel — online orders, paid reservation tickets, or terminal payments — Oddle collects the funds and pays them out to your bank account automatically. This page explains how payouts work, what to expect, and where to find your payout details.
Go to Account > Billings in your Merchant Admin to view your statements and payout history.
How Payouts Work
Oddle collects payments from your guests across all your active products — Oddle Shop, Oddle Reserve (paid tickets), and Oddle Terminal. These payments are grouped into billing cycles, and at the end of each cycle, Oddle calculates your net payout after deducting applicable fees.
Payout Schedule
Your payout timing depends on the payment channel:
Online Sales (Shop Orders)
Weekly
5 business days after the end of each billing cycle
Paid Reservation Tickets
Daily
T+4 (4 calendar days after the payment date)
Redeemable Purchases
Daily
T+1 (1 business day after the payment date)
Terminal Payments
Daily (per batch)
T+1 (1 business day after the batch is closed)
If a payout falls on a weekend or public holiday, it is automatically moved to the next working day.
Payouts are deposited directly into the bank account linked to your billing account.
What's Deducted
Your payout statement shows the full breakdown of what was collected and what was deducted:
Gross sales — Total payments received from guests (food sales, delivery fees, taxes)
Oddle fees — Usage fees for the products you use
Payment gateway fees — Processing fees charged by the payment provider
Logistics fees — Delivery fees for managed logistics orders (if applicable)
Adjustments — Refunds, rebates, or corrections from previous cycles
The net payout is what arrives in your bank account.
Billing Accounts
A billing account is how Oddle groups your stores and brands for payouts. Each billing account is connected to a bank account where payouts are deposited.
Your billing account is set up during onboarding by your Oddle specialist. You can view your billing account details and bank connection at Account > Billings > Accounts.
Each billing account shows:
Status — Whether payouts are active, pending setup, or require attention
Associated stores — Which stores are linked to this billing account
Bank details — The bank account where payouts are deposited (connected via Stripe)
Important: If your billing account shows "Requires Attention", there may be an issue with your bank connection or verification. Check your Stripe account details or contact Oddle support.
Statements
Every billing cycle generates a statement — a detailed record of what was collected, what was deducted, and what was paid out to you. Statements are broken down by product (Delivery & Takeaway, Reserve, Terminal, Redeemables).
Go to Account > Billings > Statements to view your statements.
Payout Statuses
Paid
Payout has been deposited to your bank account
Pending Payout
Payout is being prepared for the next cycle
Payout Initiated
Payout has been sent to your bank
Funds in Transit
Payout is on its way to your bank account
Failed
Payout could not be completed — check your bank details
Cancelled
Payout was cancelled
Amount Owed
There is an outstanding balance
Downloading Reports
You can download detailed reports from Account > Billings > Reports:
Payout Summary — Download breakdowns by transactions, billing cycle, store, or payouts and fees
Usage Report — View your product usage across billing periods
Troubleshooting
Payout hasn't arrived?
Check the statement status at Account > Billings > Statements — if it shows "Funds in Transit", allow 1–2 business days for the transfer to complete
If the status shows "Failed", check that your bank details are correct in your billing account
For payouts scheduled on weekends or public holidays, the payout is rescheduled to the next business day
If the issue persists, contact Oddle support
Unexpected deductions?
Check your statement breakdown for the billing cycle in question. Fee deductions, refunds from previous cycles, and logistics charges are itemised in each statement. If you see a deduction you don't recognise, contact Oddle support with the statement ID.
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