# Understanding Your Payouts

When guests pay through any Oddle channel — online orders, paid reservation tickets, or terminal payments — Oddle collects the funds and pays them out to your bank account automatically. This page explains how payouts work, what to expect, and where to find your payout details.

Go to **Account > Billings** in your Merchant Admin to view your statements and payout history.

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## How Payouts Work

Oddle collects payments from your guests across all your active products — Oddle Shop, Oddle Reserve (paid tickets), and Oddle Terminal. These payments are grouped into billing cycles, and at the end of each cycle, Oddle calculates your net payout after deducting applicable fees.

### Payout Schedule

Your payout timing depends on the payment channel:

| Channel                        |   Billing cycle   | Payout timing                                       |
| ------------------------------ | :---------------: | --------------------------------------------------- |
| **Online Sales** (Shop Orders) |       Weekly      | 5 business days after the end of each billing cycle |
| **Paid Reservation Tickets**   |       Daily       | T+4 (4 calendar days after the payment date)        |
| **Redeemable Purchases**       |       Daily       | T+1 (1 business day after the payment date)         |
| **Terminal Payments**          | Daily (per batch) | T+1 (1 business day after the batch is closed)      |

If a payout falls on a weekend or public holiday, it is automatically moved to the next working day.

Payouts are deposited directly into the bank account linked to your billing account.

### What's Deducted

Your payout statement shows the full breakdown of what was collected and what was deducted:

* **Gross sales** — Total payments received from guests (food sales, delivery fees, taxes)
* **Oddle fees** — Usage fees for the products you use
* **Payment gateway fees** — Processing fees charged by the payment provider
* **Logistics fees** — Delivery fees for managed logistics orders (if applicable)
* **Adjustments** — Refunds, rebates, or corrections from previous cycles

The **net payout** is what arrives in your bank account.

***

## Billing Accounts

A billing account is how Oddle groups your stores and brands for payouts. Each billing account is connected to a bank account where payouts are deposited.

Your billing account is set up during onboarding by your Oddle specialist. You can view your billing account details and bank connection at **Account > Billings > Accounts**.

Each billing account shows:

* **Status** — Whether payouts are active, pending setup, or require attention
* **Associated stores** — Which stores are linked to this billing account
* **Bank details** — The bank account where payouts are deposited (connected via Stripe)

> **Important:** If your billing account shows "Requires Attention", there may be an issue with your bank connection or verification. Check your Stripe account details or contact Oddle support.

***

## Statements

Every billing cycle generates a statement — a detailed record of what was collected, what was deducted, and what was paid out to you. Statements are broken down by product (Delivery & Takeaway, Reserve, Terminal, Redeemables).

Go to **Account > Billings > Statements** to view your statements.

### Payout Statuses

| Status               | What it means                                           |
| -------------------- | ------------------------------------------------------- |
| **Paid**             | Payout has been deposited to your bank account          |
| **Pending Payout**   | Payout is being prepared for the next cycle             |
| **Payout Initiated** | Payout has been sent to your bank                       |
| **Funds in Transit** | Payout is on its way to your bank account               |
| **Failed**           | Payout could not be completed — check your bank details |
| **Cancelled**        | Payout was cancelled                                    |
| **Amount Owed**      | There is an outstanding balance                         |

### Downloading Reports

You can download detailed reports from **Account > Billings > Reports**:

* **Payout Summary** — Download breakdowns by transactions, billing cycle, store, or payouts and fees
* **Usage Report** — View your product usage across billing periods

***

## Troubleshooting

**Payout hasn't arrived?**

1. Check the statement status at **Account > Billings > Statements** — if it shows "Funds in Transit", allow 1–2 business days for the transfer to complete
2. If the status shows "Failed", check that your bank details are correct in your billing account
3. For payouts scheduled on weekends or public holidays, the payout is rescheduled to the next business day
4. If the issue persists, contact Oddle support

**Unexpected deductions?**

Check your statement breakdown for the billing cycle in question. Fee deductions, refunds from previous cycles, and logistics charges are itemised in each statement. If you see a deduction you don't recognise, contact Oddle support with the statement ID.


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