> For the complete documentation index, see [llms.txt](https://www.oddle.me/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.oddle.me/docs/new-guests/shop/what-your-customers-see.md). # What Your Customers See Oddle Shop gives your restaurant a branded online ordering experience that's designed to convert browsers into orders. This page walks you through what your guests see when they visit your webstore — from landing on the page to receiving their order. *** ## Your Webstore Every restaurant on Oddle Shop gets a branded webstore hosted at `oddle.me`. Your webstore URL follows this format: ``` https://your-brand.oddle.me ``` This is a clean, mobile-first storefront that showcases your menu, your branding, and your promotions. You can share this link on your website, social media, Google Business Profile, or messaging apps — anywhere you want guests to find you. If you have multiple stores, guests will see a store selector so they can choose the location closest to them. *** ## The Ordering Flow Here's what a guest goes through when placing an order: ### 1. Choose Delivery or Takeaway The guest starts by selecting whether they want delivery or takeaway. For delivery, they'll enter their address so the system can check if they're within your delivery zone and show the estimated delivery fee. ### 2. Browse the Menu Your menu is displayed by category — guests can scroll through or tap a category to jump to it. Each item shows the name, price, and photo (if you've uploaded one). Items with variations or option groups show a brief description. ### 3. Customise and Add to Cart When a guest taps an item, they see the full details — description, photos, and any variations or option groups you've configured (e.g., size options, extra toppings, spice level). They select their choices, set a quantity, and add to cart. The cart updates in real time, and guests can review and adjust their selections at any point. ### 4. Review the Cart Before checkout, guests see their full cart — every item, variation, and the running total. This is where upsell prompts or add-on suggestions may appear, depending on your settings. ### 5. Checkout At checkout, the guest provides: * **Contact details** — name, email, and phone number * **Delivery address** (for delivery orders) — confirmed or adjusted from the earlier entry * **Delivery or pickup time** — select a time slot based on your available schedule * **Promo code** (if applicable) — enter any promotional code for a discount * **Special instructions** — any notes for the kitchen or delivery Checkout is powered by **Oddle Pass** — Oddle's shared customer network of over 2 million diners across APAC. When a guest proceeds to checkout, they're prompted to log in to their Oddle Pass account with a quick OTP. Once logged in, their name, phone number, and delivery address are auto-filled — no retyping, no friction, just a faster path to completing the order. ### 6. Payment Guests complete payment to confirm their order. Oddle Shop comes with all major payment methods ready out of the box — credit and debit cards, Apple Pay, and Google Pay. There's no need to set up or connect a separate payment provider. ### 7. Order Confirmation After placing the order, the guest receives: * **An on-screen confirmation** with the order details and estimated time * **A confirmation email** with a summary and order number * **Order tracking** — for delivery orders, guests can track the status of their order and delivery in real time *** ## Returning Guests & Oddle Pass Your webstore benefits from **Oddle Pass** — Oddle's shared customer network of over 2 million diners. Any guest who has previously ordered from an Oddle-powered restaurant already has an account. When they proceed to checkout, they log in with a quick OTP and their details are auto-filled — making repeat ordering fast and frictionless. This means your restaurant isn't starting from zero. You're tapping into an existing network of diners who are already comfortable ordering through Oddle, which translates into higher checkout completion rates and more orders. *** ## Other Ways Guests Find You Beyond your webstore URL, guests can also discover and order from you through: * **Your own website** — Embed an ordering widget or link directly to your webstore * **Google Business Profile** — Add your webstore link so guests can order directly from Google Search and Maps * **Social media** — Share your webstore link on Instagram, Facebook, WhatsApp, or any messaging app All orders, regardless of where they come from, flow into the same place — your Register App. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://www.oddle.me/docs/new-guests/shop/what-your-customers-see.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.