> For the complete documentation index, see [llms.txt](https://www.oddle.me/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.oddle.me/docs/new-guests/shop/setting-up-for-online-ordering/delivery-and-logistics.md).

# Delivery & Managed Logistics

Delivery is one of the most operationally complex parts of running an online ordering business. Between coordinating riders, managing delivery times, and handling failed deliveries, it's easy for things to go wrong. Oddle's managed logistics takes this off your plate — you focus on preparing the food, and Oddle coordinates the delivery.

{% hint style="info" %}
Managed logistics is available in Singapore, Malaysia, Taiwan, and Hong Kong. In markets without managed logistics, restaurants handle delivery with their own team.
{% endhint %}

***

## How Managed Logistics Works

When a guest places a delivery order on your webstore, here's what happens:

1. **The order comes in** — Your team sees it on the Register and starts preparing.
2. **Oddle assigns a rider** — Oddle's logistics system automatically dispatches a third-party delivery rider to your store.
3. **The rider picks up** — The rider arrives at your store, collects the order, and heads to the guest.
4. **The guest tracks delivery** — Real-time tracking from the delivery partner is passed through to the guest, so they can follow their order's progress.

Your team doesn't need to call riders, manage delivery apps, or coordinate timing. Oddle handles the dispatch, rider assignment, and delivery tracking.

***

## Managed Logistics Settings

You configure your logistics preferences in Merchant Admin at **Stores > \[Store Name] > Oddle Managed Logistic Settings**.

### Contact Details

Provide a contact name and phone number for the store. This is shared with the delivery rider so they can reach your team if they have trouble finding the store or need to coordinate the pickup.

### Fulfilment Preferences

**Driver Request Preference** — Choose between **Auto** (Oddle automatically dispatches a rider when the order is accepted) or **Self-Arrange** (your team manually requests a rider when the food is nearly ready). Auto is recommended for most restaurants — it keeps things moving without your team needing to think about rider timing.

**Service Type** — Select the vehicle type for deliveries: **Bike**, **Car**, or **Van**. Choose based on your typical order size. Bike works for most food deliveries; Car or Van is better for large or catering-style orders.

### Other Preferences

**Peak Period Slot Management** — During busy periods, Oddle can automatically limit the number of delivery orders per time slot to prevent your kitchen from getting overwhelmed. This keeps delivery times realistic and avoids a backlog.

**Pass On Surcharge** — When delivery partners apply peak-period or bad-weather surcharges, you can choose whether to pass that surcharge through to the guest or absorb it yourself.

***

## Delivery Fees

The delivery fee is based on the logistics provider's rates, which typically factor in distance. During onboarding, the Oddle team will help you set up the optimal delivery fee structure based on what works best for conversion in your market.

The right fee structure makes a real difference. A lower guest-facing delivery fee (e.g., $5) drives significantly higher conversion rates. Even if you're absorbing part of the logistics cost — say $15 per order — the increased order volume often more than makes up for it. Your Oddle onboarding team can walk you through the numbers for your specific situation.

You choose how to handle the cost:

**Pass to guest** — The guest pays the full delivery fee at checkout.

**Subsidise** — You absorb part of the fee, and the guest pays a reduced amount.

**Absorb entirely** — You offer free delivery and cover the cost yourself.

You can also configure a **delivery charge waiver** per zone — for example, free delivery on orders above $40. This is one of the most effective ways to increase basket size: guests often add an extra item to qualify rather than paying the fee.

***

## The Oddle Logistics Team

Managed logistics isn't just software — there's a team behind it. Oddle's logistics operations team actively monitors deliveries and steps in when needed:

**Rider assignment support** — If a rider isn't being assigned automatically (e.g., during extreme weather or peak demand), the logistics team helps ensure a rider gets dispatched.

**Slot management** — When things get too hectic, the team can help block off time slots to prevent your kitchen from being overwhelmed, keeping delivery quality high.

This operational layer means your team can focus on preparing food rather than managing delivery logistics.


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