> For the complete documentation index, see [llms.txt](https://www.oddle.me/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.oddle.me/docs/new-guests/reserve/reserve-overview.md). # What Your Customers See Oddle Reserve gives your restaurant its own direct booking channel. Instead of relying solely on third-party platforms, your guests can book a table directly with you — through your booking page, your website, or even Google Search and Maps. This page walks you through what your guests experience when they make a reservation. *** ## Your Booking Page Every restaurant on Oddle Reserve gets a branded booking page hosted at `reserve.oddle.me`. This is a clean, mobile-friendly page where guests can browse your available time slots and book a table in just a few taps. Your booking page URL follows this format: ``` https://reserve.oddle.me/en_SG/your-restaurant-name ``` You can share this link on your website, social media, or messaging apps — anywhere you want guests to find you. > **Tip:** If you have multiple stores, guests will see a store selector at the top of the page. You can also link directly to a specific store by adding `?outletId=XXXX` to the URL. ### What Guests See on the Booking Page When a guest lands on your booking page, they'll see your restaurant name and logo at the top, along with a store selector if you have more than one location. A search bar lets guests filter by date, time, and number of diners so they can quickly find available slots. Below the search bar, any featured experiences you've set up are displayed prominently — and these also appear on your booking page's home screen, so guests see them before they even start searching. ### Featured Experiences If you have special events or dining experiences you want to promote, you can mark a ticket as a "Featured Ticket." Featured tickets appear at the top of your booking page with a cover image and description, making them stand out from your regular booking options. This is a great way to highlight seasonal specials, prix fixe menus, or limited-time experiences. *** ## The Booking Flow Here's what a guest goes through step by step when making a reservation: ### 1. Select a Ticket The guest chooses the type of reservation they'd like. This could be a standard "Restaurant Reservation" or a special experience you've created (like "Outdoor Seating" or "Chef's Table Dinner"). Each ticket can have its own description, cover image, and availability. ### 2. Choose Details The guest selects: * **Number of diners** (adults, and children if you've enabled that option) * **Date** * **Preferred time** ### 3. Find Available Slots Based on the guest's selections, the system searches for available time slots. Results are shown based on your table availability, schedule settings, and any capacity rules you've configured. ### 4. Pick a Time Slot The guest selects their preferred time from the available options. ### 5. Enter Contact Details This is where things get smart: * **Returning Oddle guests** — If the guest's email is already linked to an Oddle Pass account, they'll get a quick OTP (one-time password) login. Once verified, their name, phone number, and details are auto-filled. No retyping needed. * **New guests** — They simply fill in their name, email, phone number, and any special requests. ### 6. Review & Confirm The guest reviews their booking details. Depending on your settings, they may also see: * **Your house rules and dining policies** * **A deposit or prepayment requirement** (if you've enabled this for the ticket) ### 6a. Payment (If Required) If the ticket requires a deposit or prepayment, the guest completes payment before the booking is confirmed. Oddle Reserve supports several payment methods: * **Credit or debit card** — the guest enters their card details directly * **Apple Pay** — for guests on supported Apple devices * **Google Pay** — for guests on supported Android devices The payment step only appears when you've set up a deposit, prepayment, or card guarantee for the ticket. For free reservations, guests skip straight to confirmation. > **Note:** The available payment methods may vary depending on your payment provider and region. ### 7. Confirmation After booking, the guest receives: * **A confirmation email** — always sent automatically * **An SMS confirmation** — if you've enabled SMS notifications (note: SMS charges apply) The confirmation includes the reservation details and, depending on your settings, a link to **modify or cancel** the booking. *** ## Modifying or Cancelling a Reservation If you've enabled the "Allow Customer to Edit their Reservation" setting, guests receive a self-edit link in their confirmation email. Through this link, they can: * Change the date, time, or party size * Cancel the reservation You control how close to the reservation time guests can make changes. For example, you might allow edits up to 3 days before the reservation but lock changes after that. > **Note:** If a guest books within the edit window (e.g., books today for tonight), self-editing won't be available — the booking was made too close to the reservation time. In this case, they'll need to contact you directly. For reservations with deposits or prepayments, cancellation policies you've configured will apply. Guests will see any applicable charges before confirming a cancellation. *** ## Reserve with Google Reserve with Google lets your guests book a table directly from Google Search and Google Maps — without ever leaving Google. When someone searches for your restaurant and sees your Google Business listing, a "Reserve a table" button appears right there. When enabled: * Your available time slots sync automatically with Google * Guests can book through Google, and the reservation appears in your Host App just like any other booking * You can sync up to 4 non-payment tickets with Google > **Important:** Only non-payment tickets (those without deposit or prepayment requirements) can be shown on Reserve with Google. This is a current limitation of the integration. To enable Reserve with Google, you'll toggle it on at the ticket level in your booking page settings. Your restaurant's address needs to be accurate in the system so Google can match it to your Google Business listing. *** ## Other Booking Channels Beyond your booking page and Google, guests can also reach you through: * **Embedded reservation widget** — Add a booking widget to your own website so guests can reserve without leaving your site * **Oddle Shop** — If you use Oddle Shop for online ordering, your reservation option can appear as a separate page on your shop. This gives your restaurant an additional indexed page, which is good for search engine visibility. * **Oddle Eats** — Oddle's food discovery marketplace can also drive new diners to your reservation page All reservations, regardless of which channel they come through, appear in one place — your Host App. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://www.oddle.me/docs/new-guests/reserve/reserve-overview.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.