Oddle Check-in
Your walk-in guests are your biggest blind spot. They dine, they pay, they leave — and unless they booked online or ordered through your shop, you have no idea who they are. Oddle Check-in changes that by turning every in-store visit into a known guest, captured in a database you can market to again and again.
Oddle Check-in is an in-store check-in programme. Guests tap an NFC block or scan a QR code at your restaurant, check in with their details, and start earning rewards for returning. Behind the scenes, every check-in builds your customer database — complete with contact details, visit history, and insight data that powers smarter marketing.
Key Concepts
Check-in — The core action. A guest taps an NFC block or scans a QR code at your restaurant. First-timers check in by entering their details; returning guests are recognised automatically.
Programme — Your check-in rewards programme. One programme per brand. It defines what rewards guests earn, what questions they're asked on check-in, and how notifications work. Programmes are versioned — you can draft a new version while the current one is live.
Rewards — Incentives attached to check-in milestones. Four types: welcome reward (first check-in), milestone rewards (N check-ins within N days), welcome back reward (lapsed guests), and birthday reward. All rewards are powered by Redeemable campaigns.
Insight questions — Optional questions guests answer on their first check-in: whether they live or work nearby, and how they discovered your restaurant. These responses become targeting data in your customer database.
Check-in methods — Three ways to deploy check-in at your restaurant: NFC blocks on tables (preferred), printable QR codes, and a check-in kiosk on a dedicated device.
Where to Manage What
Programme setup, rewards, and settings
Engage > Loyalty in Merchant Admin
Check-in method deployment (NFC, QR, kiosk)
Engage > Loyalty > Manage Check-in Options in Merchant Admin
Redeemable campaigns for rewards
Redeemables in Merchant Admin
Checked-in guest profiles and segments
Customer Intelligence in Merchant Admin
Marketing to checked-in guests
Marketing in Merchant Admin
Note: The Loyalty page in Merchant Admin requires a Virtual Lounge to be set up first — your check-in page is hosted through your Virtual Lounge. See Virtual Lounge.
In This Section
What Your Guests See — The guest check-in experience from first tap to milestone reward
Setting Up Your Programme — Creating your programme, configuring rewards, and managing versions
Deploying Your Programme — Check-in methods, placement best practices, and getting check-ins in front of guests
Make Every Check-in Work For You — How check-in data feeds Customer Intelligence and Marketing to grow your remarketing database
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