# Oddle Docs

## Introduction

- [Introduction to Oddle](https://www.oddle.me/docs/welcome/readme.md)
- [Getting Started](https://www.oddle.me/docs/welcome/getting-started.md): Everything you need to know to get up and running with Oddle.
- [Setting Up Your Account](https://www.oddle.me/docs/welcome/setting-up-your-account.md): What your onboarding specialist sets up for you and what you can update yourself.
- [Oddle Site](https://www.oddle.me/docs/new-guests/site.md)
- [What Your Customers See](https://www.oddle.me/docs/new-guests/site/what-your-customers-see.md)
- [Setting Up Your Site](https://www.oddle.me/docs/new-guests/site/setting-up-your-site.md)
- [Oddle Shop](https://www.oddle.me/docs/new-guests/shop.md)
- [What Your Customers See](https://www.oddle.me/docs/new-guests/shop/what-your-customers-see.md)
- [Setting Up for Online Ordering](https://www.oddle.me/docs/new-guests/shop/setting-up-for-online-ordering.md)
- [Your Storefront & Branding](https://www.oddle.me/docs/new-guests/shop/setting-up-for-online-ordering/storefront-and-branding.md)
- [Menu Management](https://www.oddle.me/docs/new-guests/shop/setting-up-for-online-ordering/menu-management.md)
- [Store Settings](https://www.oddle.me/docs/new-guests/shop/setting-up-for-online-ordering/store-settings.md)
- [Delivery & Managed Logistics](https://www.oddle.me/docs/new-guests/shop/setting-up-for-online-ordering/delivery-and-logistics.md)
- [Promotions](https://www.oddle.me/docs/new-guests/shop/promotions.md)
- [Processing Orders](https://www.oddle.me/docs/new-guests/shop/processing-orders.md)
- [Make Every Order Work For You](https://www.oddle.me/docs/new-guests/shop/make-every-order-work-for-you.md)
- [Oddle Reserve](https://www.oddle.me/docs/new-guests/reserve.md)
- [What Your Customers See](https://www.oddle.me/docs/new-guests/reserve/reserve-overview.md)
- [Setting Up Reservations](https://www.oddle.me/docs/new-guests/reserve/setting-up-reservations.md)
- [Setting Up Your Booking Page](https://www.oddle.me/docs/new-guests/reserve/setting-up-reservations/setting-up-booking-page.md)
- [Tables, Capacity & Floor Plan](https://www.oddle.me/docs/new-guests/reserve/setting-up-reservations/tables-capacity-floor-plan.md)
- [Tickets & Schedules](https://www.oddle.me/docs/new-guests/reserve/setting-up-reservations/tickets-and-schedules.md)
- [Prepayment, Deposit & Cancellation Window](https://www.oddle.me/docs/new-guests/reserve/setting-up-reservations/prepayment-deposit-cancellation.md)
- [Reserve with Google & Other Booking Channels](https://www.oddle.me/docs/new-guests/reserve/setting-up-reservations/reserve-with-google.md)
- [Notification Settings](https://www.oddle.me/docs/new-guests/reserve/setting-up-reservations/notification-settings.md)
- [Managing Reservations Day-to-Day](https://www.oddle.me/docs/new-guests/reserve/managing-reservations.md)
- [Make Every Booking Work For You](https://www.oddle.me/docs/new-guests/reserve/make-every-booking-work-for-you.md)
- [Oddle Queue (Beta)](https://www.oddle.me/docs/new-guests/queue.md)
- [What Your Customers See](https://www.oddle.me/docs/new-guests/queue/what-your-customers-see.md)
- [Setting Up Queue](https://www.oddle.me/docs/new-guests/queue/setting-up-queue.md)
- [Managing the Queue Day-to-Day](https://www.oddle.me/docs/new-guests/queue/managing-the-queue.md)
- [Oddle Check-in](https://www.oddle.me/docs/new-guests/check-in.md)
- [What Your Guests See](https://www.oddle.me/docs/new-guests/check-in/what-your-guests-see.md)
- [Setting Up Your Programme](https://www.oddle.me/docs/new-guests/check-in/setting-up-your-programme.md)
- [Deploying Your Programme](https://www.oddle.me/docs/new-guests/check-in/deploying-your-programme.md)
- [Make Every Check-in Work For You](https://www.oddle.me/docs/new-guests/check-in/make-every-check-in-work-for-you.md)
- [Oddle Terminal](https://www.oddle.me/docs/new-guests/terminal.md)
- [Processing Payments](https://www.oddle.me/docs/new-guests/terminal/processing-payments.md)
- [Security Settings](https://www.oddle.me/docs/new-guests/terminal/security-settings.md)
- [Customer Intelligence](https://www.oddle.me/docs/known-guests/customer-intelligence.md)
- [Customers](https://www.oddle.me/docs/known-guests/customer-intelligence/customers.md)
- [Segments](https://www.oddle.me/docs/known-guests/customer-intelligence/segments.md)
- [Analytics](https://www.oddle.me/docs/known-guests/customer-intelligence/analytics.md)
- [Marketing](https://www.oddle.me/docs/returning-guests/marketing.md)
- [Marketing Setup](https://www.oddle.me/docs/returning-guests/marketing-setup.md)
- [Automations](https://www.oddle.me/docs/returning-guests/automations.md)
- [Broadcasts](https://www.oddle.me/docs/returning-guests/broadcasts.md)
- [Redeemables](https://www.oddle.me/docs/returning-guests/redeemables.md)
- [Virtual Lounge](https://www.oddle.me/docs/returning-guests/virtual-lounge.md)
- [Google Business Integration](https://www.oddle.me/docs/returning-guests/google-business-integration.md)
- [Oddle AI](https://www.oddle.me/docs/oddle-ai/oddle-ai.md): Connect an AI assistant like Claude to your Oddle account and get a colleague that works with your live orders, reservations, menu, customers, campaigns, and website.
- [Connect Claude to Oddle](https://www.oddle.me/docs/oddle-ai/oddle-ai/connect-claude.md): Add Oddle as a connector in Claude so it can work with your live restaurant data. Takes about two minutes, and you only do it once.
- [Understanding Your Payouts](https://www.oddle.me/docs/payouts-and-billing/payouts.md)
- [Billing & Reports](https://www.oddle.me/docs/payouts-and-billing/billing-and-reports.md)
- [Brand Settings](https://www.oddle.me/docs/account-and-settings/brands.md)
- [Team & Access](https://www.oddle.me/docs/account-and-settings/team-and-access.md)

## Guides

- [The Restaurant Revenue Playbook](https://www.oddle.me/docs/guides/readme.md): A restaurant exists to do two things: create customers and keep them. Revenue is what happens when you do both well.
- [How to Think About Revenue](https://www.oddle.me/docs/guides/how-to-think/the-restaurant-revenue-playbook.md): The mental models and shared language for diagnosing, discussing, and deciding about restaurant revenue.
- [The Two Jobs](https://www.oddle.me/docs/guides/how-to-think/the-two-jobs.md): Revenue is an output, not a goal. A restaurant exists to do two things: create customers and keep them.
- [Know Your Customer](https://www.oddle.me/docs/guides/how-to-think/know-your-customer.md): Defining your Ideal Customer Profile through occasions, not demographics. The three customer states and why the gap between who you want and who you have matters.
- [The Revenue Equation](https://www.oddle.me/docs/guides/how-to-think/the-revenue-equation.md): Revenue is a cube, not a line. Six dimensions that reveal what the top-line number is hiding.
- [Reading Your Revenue](https://www.oddle.me/docs/guides/how-to-think/reading-your-revenue.md): From dimensions to diagnosis. What the patterns in your revenue data actually mean and what to do about them.
- [The Growth Levers](https://www.oddle.me/docs/guides/how-to-think/the-growth-levers.md): Six things that move the number. Every campaign, menu change, or channel decision maps to one of these levers.
- [What to Do When](https://www.oddle.me/docs/guides/what-to-do/situation-playbooks.md): Situation playbooks for specific moments in a restaurant's life. Each one maps back to the thinking tools in Part I and translates them into a sequence of actions.
- [Launching a New Store](https://www.oddle.me/docs/guides/what-to-do/launching-a-new-store.md): The hype fades. What you build during the launch wave determines whether the business sustains after the novelty wears off.
- [Going Digital](https://www.oddle.me/docs/guides/what-to-do/going-digital.md): The real transition is not from analogue to digital. It is from invisible to visible.
- [Planning an Expansion](https://www.oddle.me/docs/guides/what-to-do/planning-an-expansion.md): Expansion is not doing what you already do, again. It is building a system that can do what you do, without you.
- [Revenue Has Flatlined](https://www.oddle.me/docs/guides/what-to-do/revenue-has-flatlined.md): Flat is not fine. A flatline hides two opposing forces that are exactly balanced — and one of them will win.
- [Platform Dependency](https://www.oddle.me/docs/guides/what-to-do/platform-dependency.md): The difference between renting your revenue and owning it. How to build a direct channel alongside marketplace dependency.

## Help Center

- [Help Centre](https://www.oddle.me/docs/help-center/readme.md): Step-by-step guides and answers for the Oddle platform.
- [How do I process orders?](https://www.oddle.me/docs/help-center/orders-and-operations/how-do-i-process-orders.md)
- [How do I filter, search, download, and print orders?](https://www.oddle.me/docs/help-center/orders-and-operations/how-do-i-filter-search-download-and-print-orders.md)
- [How do I create a new order?](https://www.oddle.me/docs/help-center/orders-and-operations/how-do-i-create-a-new-order.md)
- [How do I amend or edit an existing order?](https://www.oddle.me/docs/help-center/orders-and-operations/how-do-i-amend-or-edit-an-existing-order.md)
- [How do I reassign, duplicate, or void an order?](https://www.oddle.me/docs/help-center/orders-and-operations/how-do-i-reassign-duplicate-or-void-an-order.md)
- [How do I process a refund?](https://www.oddle.me/docs/help-center/orders-and-operations/how-do-i-process-a-refund.md)
- [How do I set up order notifications?](https://www.oddle.me/docs/help-center/orders-and-operations/how-do-i-set-up-order-notifications.md)
- [How do I customise order settings?](https://www.oddle.me/docs/help-center/orders-and-operations/how-do-i-customise-order-settings.md)
- [What is the order processing flow?](https://www.oddle.me/docs/help-center/orders-and-operations/what-is-the-order-processing-flow.md)
- [Orders not coming in — troubleshooting](https://www.oddle.me/docs/help-center/orders-and-operations/orders-not-coming-in-troubleshooting.md)
- [How does Oddle Logistics work?](https://www.oddle.me/docs/help-center/logistics/how-does-oddle-logistics-work.md)
- [What are the delivery fees?](https://www.oddle.me/docs/help-center/logistics/what-are-the-delivery-fees.md)
- [How do I choose the right vehicle type and fulfilment details?](https://www.oddle.me/docs/help-center/logistics/how-do-i-choose-the-right-vehicle-type-and-fulfilment-details.md)
- [What are the surcharges, restricted zones, and delivery hours?](https://www.oddle.me/docs/help-center/logistics/what-are-the-surcharges-restricted-zones-and-delivery-hours.md)
- [What are the logistics compensation and cancellation policies?](https://www.oddle.me/docs/help-center/logistics/what-are-the-logistics-compensation-and-cancellation-policies.md)
- [How do I report a delivery incident?](https://www.oddle.me/docs/help-center/logistics/how-do-i-report-a-delivery-incident.md)
- [Delivery operations FAQ](https://www.oddle.me/docs/help-center/logistics/delivery-operations-faq.md)
- [How do I update my managed logistics settings?](https://www.oddle.me/docs/help-center/logistics/how-do-i-update-my-managed-logistics-settings.md)
- [How does logistics work in Taiwan?](https://www.oddle.me/docs/help-center/logistics/how-does-logistics-work-in-taiwan.md)
- [Oddle Logistics Terms of Service (SG)](https://www.oddle.me/docs/help-center/logistics/oddle-logistics-terms-of-service-sg.md)
- [Oddle Logistics Terms of Service (MY)](https://www.oddle.me/docs/help-center/logistics/oddle-logistics-terms-of-service-my.md)
- [Oddle Logistics Terms of Service (HK)](https://www.oddle.me/docs/help-center/logistics/oddle-logistics-terms-of-service-hk.md)
- [How do I set up my Terminal device?](https://www.oddle.me/docs/help-center/terminal/how-do-i-set-up-my-terminal-device.md)
- [How do I manage payment batches?](https://www.oddle.me/docs/help-center/terminal/how-do-i-manage-payment-batches.md)
- [How do I customise Terminal settings?](https://www.oddle.me/docs/help-center/terminal/how-do-i-customise-terminal-settings.md)
- [How do I issue redeemables from Terminal?](https://www.oddle.me/docs/help-center/terminal/how-do-i-issue-redeemables-from-terminal.md)
- [Terminal rates, payouts, and transactions](https://www.oddle.me/docs/help-center/terminal/terminal-rates-payouts-and-transactions.md)
- [How do I set up Terminal security PIN codes?](https://www.oddle.me/docs/help-center/terminal/how-do-i-set-up-terminal-security-pin-codes.md)
- [What is Oddle Payouts and how do payouts work?](https://www.oddle.me/docs/help-center/payouts-and-billing/what-is-oddle-payouts-and-how-do-payouts-work.md)
- [What is the payout schedule (SG & MY)?](https://www.oddle.me/docs/help-center/payouts-and-billing/what-is-the-payout-schedule-sg-and-my.md)
- [Payout schedule (HK)](https://www.oddle.me/docs/help-center/payouts-and-billing/bi-weekly-disbursement-schedule-hk.md)
- [My payout hasn't arrived — what do I do?](https://www.oddle.me/docs/help-center/payouts-and-billing/my-payout-hasnt-arrived-what-do-i-do.md)
- [How do I get started with Stripe?](https://www.oddle.me/docs/help-center/payouts-and-billing/how-do-i-get-started-with-stripe.md)
- [How do I verify my Stripe account?](https://www.oddle.me/docs/help-center/payouts-and-billing/how-do-i-verify-my-stripe-account.md)
- [How do I manage my Stripe account details?](https://www.oddle.me/docs/help-center/payouts-and-billing/how-do-i-manage-my-stripe-account-details.md)
- [How do I link menus and stores to payment accounts?](https://www.oddle.me/docs/help-center/payouts-and-billing/how-do-i-link-menus-and-stores-to-payment-accounts.md)
- [How do I understand my billing statements and invoices?](https://www.oddle.me/docs/help-center/payouts-and-billing/how-do-i-understand-my-billing-statements-and-invoices.md)
- [Is Oddle GST-registered (Singapore)?](https://www.oddle.me/docs/help-center/payouts-and-billing/is-oddle-gst-registered-singapore.md)
- [Statements (Hong Kong)](https://www.oddle.me/docs/help-center/payouts-and-billing/statements-hong-kong.md)
- [How do I set up my domain and link my shop?](https://www.oddle.me/docs/help-center/oddle-shop/how-do-i-set-up-my-domain-and-link-my-shop.md)
- [How do I set up analytics and tracking?](https://www.oddle.me/docs/help-center/oddle-shop/how-do-i-set-up-analytics-and-tracking.md)
- [How do I improve my shop's SEO, discoverability, and conversion?](https://www.oddle.me/docs/help-center/oddle-shop/how-do-i-improve-my-shops-seo-discoverability-and-conversion.md)
- [How do I set up promotions and marketing popups?](https://www.oddle.me/docs/help-center/oddle-shop/how-do-i-set-up-promotions-and-marketing-popups.md)
- [How do I configure shop settings?](https://www.oddle.me/docs/help-center/oddle-shop/how-do-i-configure-shop-settings.md)
- [What is the Oddle Shop Tracker?](https://www.oddle.me/docs/help-center/oddle-shop/what-is-the-oddle-shop-tracker.md)
- [Oddle Shop FAQ](https://www.oddle.me/docs/help-center/oddle-shop/oddle-shop-faq.md)
- [How do I install and set up the Host App?](https://www.oddle.me/docs/help-center/reservations/how-do-i-install-and-set-up-the-host-app.md)
- [How do I use Timeline View?](https://www.oddle.me/docs/help-center/reservations/how-do-i-use-timeline-view.md)
- [How do I manage reservation and customer tags?](https://www.oddle.me/docs/help-center/reservations/how-do-i-manage-reservation-and-customer-tags.md)
- [How do I manage payments for reservations?](https://www.oddle.me/docs/help-center/reservations/how-do-i-manage-payments-for-reservations.md)
- [How do I configure notifications and pre-arrival settings?](https://www.oddle.me/docs/help-center/reservations/how-do-i-configure-notifications-and-pre-arrival-settings.md)
- [Common reservation issues — troubleshooting](https://www.oddle.me/docs/help-center/reservations/common-reservation-issues-troubleshooting.md)
- [How do I set up and troubleshoot Oddle Register on SUNMI?](https://www.oddle.me/docs/help-center/devices-and-integrations/how-do-i-set-up-and-troubleshoot-oddle-register-on-sunmi.md)
- [How do I set up and troubleshoot my thermal printer?](https://www.oddle.me/docs/help-center/devices-and-integrations/how-do-i-set-up-and-troubleshoot-my-thermal-printer.md)
- [How do I set up the Google integration?](https://www.oddle.me/docs/help-center/devices-and-integrations/how-do-i-set-up-the-google-integration.md)
- [How do I set up ECPay e-invoices and invoice settings (Taiwan)?](https://www.oddle.me/docs/help-center/devices-and-integrations/how-do-i-set-up-ecpay-e-invoices-and-invoice-settings-taiwan.md)
- [How do I set up and manage redeemables campaigns?](https://www.oddle.me/docs/help-center/oddle-check-in/how-do-i-set-up-and-manage-redeemables-campaigns.md)
- [How do I share a campaign and track performance?](https://www.oddle.me/docs/help-center/oddle-check-in/how-do-i-share-a-campaign-and-track-performance.md)
- [How do I track my email campaigns?](https://www.oddle.me/docs/help-center/marketing/how-do-i-track-my-email-campaigns.md)
- [How does email marketing pricing work on the All Access Plan?](https://www.oddle.me/docs/help-center/marketing/what-is-the-email-marketing-pricing.md)
- [How do I create and manage surveys?](https://www.oddle.me/docs/help-center/marketing/how-do-i-create-and-manage-surveys.md)
- [How do I view survey feedback and analytics?](https://www.oddle.me/docs/help-center/marketing/how-do-i-view-survey-feedback-and-analytics.md)
- [How do I connect Google Business and manage my reviews?](https://www.oddle.me/docs/help-center/marketing/how-do-i-connect-google-business-and-manage-reviews.md)
- [How does Google review attribution work?](https://www.oddle.me/docs/help-center/marketing/how-does-google-review-attribution-work.md)
- [My campaign isn't sending — troubleshooting](https://www.oddle.me/docs/help-center/marketing/my-campaign-isnt-sending-troubleshooting.md)
- [How do I reset my password or fix login issues?](https://www.oddle.me/docs/help-center/account/how-do-i-reset-my-password-or-fix-login-issues.md)
- [How do I download my customer data?](https://www.oddle.me/docs/help-center/account/how-do-i-download-my-customer-data.md)
- [How do I import my customer data?](https://www.oddle.me/docs/help-center/account/how-do-i-import-my-customer-data.md)


---

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Perform an HTTP GET request on a page URL with the `ask` query parameter:
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