# How do I manage payments for reservations?

Oddle Reserve lets you collect deposits or prepayments to secure reservations — either by sending guests an online payment link or by recording an offline payment manually. You can also view, refund, and export all transactions from the Host App.

![](/files/xv7SyJhDXbDfuTm7zhuP)

## Creating a reservation with a paid ticket

When a guest calls to book a paid event or ticket, create the reservation from the Host App:

1. In the Host App, click **Add Reservation** from any view.
2. Make sure you're on the **Reservation** tab.

   ![](/files/JtVe2zBh3HIyC1PujwDF)
3. Fill in the guest and reservation details.
4. Select the appropriate ticket. Tickets are labelled to help you identify them:
   * **Online** — available on the public booking page (e.g. Chinese New Year)

     ![](/files/r1V7X4qhPR4aDUqgEEoV)
   * No label — available but not listed publicly (e.g. large group bookings)

     ![](/files/UtkACGsrMk5JIp0lbE8C)
   * **Inactive** — disabled tickets no longer in use

     ![](/files/As78iAHdo5XzVAdRlumH)
5. Choose a payment method: **Online Payment Link** or **Manual Payment**.

***

## Online payment link

The guest pays through Oddle online. The reservation is held until payment is completed — if they don't pay in time, the reservation expires.

The guest needs a valid email address to receive the payment link.

1. Under **Payment Request Details**, set **Payment Type** to **Online Payment**. Check the payment breakdown to confirm the amount.

   ![](/files/Dx5wM2htVvEvVPGJfu5U)
2. Set a **validity period** — this is how long the guest has to complete payment before the hold expires.

   ![](/files/mB7jrM1Jz3Nx0QPEZQl7)
3. Choose whether to send the link via **email**, **SMS**, or both.

   ![](/files/5f45N7Xc0Em8wV7fJnzT)
4. Add any additional details or notes, then click **Add Reservation**.
5. Once saved, you can copy and share the payment link directly if needed.

   ![](/files/bf7jQEFp34sasToXiOM0)

What the guest sees:

1. They receive an SMS or email with the payment link and a deadline.

   ![](/files/6ppZ5ri9Rzq7pm9nidC2)

   ![](/files/KjcasmvdiWFMPyciHjEQ)
2. They click the link and are taken to the booking page to review details and pay.

   ![](/files/0dlMHpdSi0y2JvKBCoM1)
3. Once payment is confirmed, the reservation status updates from Pending to Booked.

   ![](/files/0G4MdasQwPTrnefL5kPI)

**If the payment link expires**

If the guest doesn't pay before the deadline, the reservation is released and moves to the **Expired** tab. The guest will need to call again to make a new booking.

To check the time remaining on a pending reservation:

1. Go to the **Pending** tab in the Host App.
2. Open the reservation and scroll to **Payment Request Configuration**.
3. The countdown shows how long remains.

   ![](/files/ggyq6orfJTcgACZuHxIo)

   ![](/files/rom9w9BgM70puXW6SUAF)

***

## Manual payment

Use this when the guest pays in person, over the phone, or through another channel outside Oddle.

1. Under **Payment Request Details**, set **Payment Type** to **Manual Payment**.

   ![](/files/lez7AfNoHC0E0p9CBqFX)
2. Set the **Payment Status**:

   * **Paid / Guaranteed** — the reservation is booked immediately.
   * **Pending** — the reservation is held until you update it to Booked. Set an expiry time so it doesn't stay on hold indefinitely.

   ![](/files/of7eQVIhQhORHSYPdX1E)

   ![](/files/IQdUMkk8kFJugU86qsYy)
3. Add a note to track how and when payment was received.
4. Click **Add Reservation**.

{% hint style="warning" %}
For manual payments, refunds must be handled outside of Oddle — you cannot process a refund through the system for payments made offline.
{% endhint %}

If a manual payment reservation expires without being updated, it moves to the **Expired** tab. Update the status to Booked as soon as the guest pays.

![](/files/MIdGrmgz5qhNNQRujiZe)

***

## Viewing and searching transactions

1. In the Host App, go to **Transactions**.
2. Use the filters to search by customer name, email, reservation status, date range, or ticket type.

   ![](/files/o07OgzFLrObAfOFSZPmD)
3. Click the **View** icon on any transaction to see payment status, amount, payment method, transaction ID, date, and refund options.

   ![](/files/OTyMTtzfH7uN3amMZHAR)
4. Use **Clear Filter** to reset your search, and adjust **Rows per page** to control how many results appear.

***

## Refunding a customer

If a guest cancels within the refund window, Oddle automatically processes the refund and marks it as a **System Refund** — no action needed.

To manually refund a transaction:

1. Go to **Transactions** and find the booking.
2. Click the refund button in the **Action** column.
3. Enter a refund reason and optionally add a custom message to the guest.

   ![](/files/GgW8Au1AVm5owfet2aUp)
4. Review the warning — this action cannot be undone.
5. Click **Cancel and Refund** to confirm. The status updates to **Manual Refund** and a cancellation notification is sent to the guest.

   ![](/files/NXDPoQRglqzc0yKavHUI)

You can refund any transaction with a **Paid** status, regardless of whether it's within or outside the refund window.

***

## Exporting transaction data

1. Go to **Transactions** and apply any filters you need.
2. Set **Rows per page** to include all the transactions you want to export.
3. Click **Export data** — a CSV file will download automatically.

   ![](/files/KAG91hUIqPgIOqFeujn0)

The CSV includes all rows currently visible on the page.

![](/files/GdpSo61jM3x7RJ4nj8xl)


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