# How do I configure notifications and pre-arrival settings? Oddle Reserve sends notifications in two directions: to your guests (confirmations, reminders, cancellations) and to your team (new or changed reservations). You can also connect reservation notifications to your Virtual Lounge to engage guests before they arrive. *** ## Guest notifications Guest notifications are sent automatically when reservations are booked, modified, cancelled, or when a reminder is due. You control which channels are active. 1. In the Host App, go to **Settings > Notifications**. 2. Under **Customer Notifications**, you'll see options for **Online Reservations** and **Manual Reservations**. 3. Toggle on the channels you want: **Email**, **SMS**, or **Automated Call**. ![](/files/G2fUcZ5APhukMk6BU4Ci) SMS and automated call charges may apply depending on your market. Contact your account manager for details. *** ## Staff notifications Your team can receive email alerts whenever a guest books, modifies, or cancels a reservation. 1. In the Host App, go to **Settings > Notifications**. 2. Under **Your Notifications**, toggle on the events you want to be alerted about. 3. Notifications go to the store's default email address. To add more recipients (e.g. the floor manager), click **Manage**, enter the email address, and click **Save Changes**. 4. To remove a recipient, click **Manage** and delete the address. ![](/files/Qj7MTeFNiMwO9Cf5Rpzo) ![](/files/hncHAotovSVNZ4mg8pr4) *** ## Push notifications Push notifications alert your team in real time whenever a reservation is booked, confirmed, modified, or cancelled. A daily summary is also sent at 8:00 am each morning. To receive push notifications, you need to install the Host App to your home screen first (see [How do I install and set up the Host App?](/docs/help-center/reservations/how-do-i-install-and-set-up-the-host-app.md)). ![](/files/hmRCBKLPoZVvuv7m17BP) Your notification inbox is accessible from the **Notifications** tab at the bottom left of the Host App. ![](/files/UC2iNMr11NFZJZqhI7we) **iPad** Push notifications require iOS 16.5 or above. If you're on iOS 17.0 or above, skip steps 4–8. 1. Install the Host App to your home screen (Safari or Chrome). ![](/files/YG5A7SZuCqv9xPOBpiZO) ![](/files/EAYMmbiGFLuxLtTqEDqO) 2. If your iOS version is between 16.5 and 17.0, open **iPad Settings > Safari > Advanced > Experimental Features** and toggle **Push API** on. ![](/files/tDLaIFfuUlsbFwRvT5U4) ![](/files/wktqHNaG4zalvwVaLhPY) ![](/files/3qYV0rhRmN6tWK3JjD4Q) ![](/files/3PWqr1YybVfYGc5kT5cl) 3. Open the Host App from your home screen. ![](/files/4YtEo3cQeirnuWFCx4Kc) 4. Go to **Settings > Notifications** and toggle **Push Notifications** on. ![](/files/eZ4mGPiVrgSJ4Qt8oYlj) ![](/files/bO63xJptIRd5Zx1qPmBt) 5. Click **Next**, then tap **Allow** when prompted. ![](/files/EwYDZkmQlTepN4yl4S35) 6. A test notification will arrive within a few seconds to confirm it's working. ![](/files/NOmxX9GkriMeRzCFlFiJ) **Android tablet** 1. Install the Host App to your home screen via Chrome. ![](/files/CNU0MIGBRCsHHGoXzSdd) ![](/files/dygpfk3y44cgd1HixoXD) ![](/files/r5pALuzmkrhf3zqgaq3L) ![](/files/xZMgeYvtoeGEi18Puwr1) 2. Open the app, go to **Settings > Notifications**, and toggle **Push Notifications** on. ![](/files/28hclxNjRUMUY03uY5Q8) 3. Tap **Next**, then **Allow** when prompted. ![](/files/EwYDZkmQlTepN4yl4S35) 4. A test notification confirms setup is complete. ![](/files/NOmxX9GkriMeRzCFlFiJ) **iPhone (Safari)** 1. Install the Host App to your home screen. ![](/files/t4vbkJUWojIfXe6mS01I) ![](/files/nUwvNgzJoxaASIGZOuoA) ![](/files/Ztq5nFgDlm1txZZyRcng) ![](/files/QMrehJNP2uDa5yZt8zQ0) 2. Open the app, go to **Settings > Notifications**, and toggle **Push Notifications** on. ![](/files/0qcnMctPlm4RcPTWHdqA) ![](/files/WMqPoxKtU4Hd30beT2Rw) 3. Tap **Next**, then **Allow**. ![](/files/T7EhOJaQlmYk4qMvk2tZ) ![](/files/T3Hv635JPoOPIi1XHJE3) 4. A test notification confirms it's working. ![](/files/YfpClCIqJzxRIW2bhvAt) **Laptop and desktop (Safari or Chrome)** 1. Log in to the Host App at [host.oddle.me](https://host.oddle.me). 2. Go to **Settings > Notifications > Receive Push Notification**. ![](/files/ANJd7vefYPznaaVy45sl) 3. Toggle **Push Notifications** on, click **Next**, then click **Allow**. ![](/files/EwYDZkmQlTepN4yl4S35) 4. A test notification confirms setup is complete. ![](/files/NOmxX9GkriMeRzCFlFiJ) If you don't receive the test notification, see [Common reservation issues — troubleshooting](/docs/help-center/reservations/common-reservation-issues-troubleshooting.md). *** ## Pre-arrival engagement When pre-arrival engagement is enabled, reservation notification emails and SMSes include a link to your Virtual Lounge. Guests can view their reservation details, browse your menu, and claim any offers — all before they walk through the door. This feature requires a Virtual Lounge to be set up in the Merchant Admin. **Enabling pre-arrival engagement** 1. In the Merchant Admin, go to **Engage > Virtual Lounge**. 2. Find the **Direct reservation guests to your Virtual Lounge** card and click **Enable Now**. 3. Confirm by clicking **Enable Now** in the modal. To make the most of it, also enable SMS notifications (see Guest notifications above) — SMS links have high open rates before a visit. When a guest opens the link, your Virtual Lounge shows a Reservation Details card at the top with all their booking information. The rest of your lounge content appears below. ![](/files/P4phxRTo3mEig4YY5hPt) **What to put on your Virtual Lounge** To get the most from pre-arrival engagement, populate your Virtual Lounge with useful content: * Links to your menu, FAQ, parking information, and website * Engagement cards for happy hour deals, set promotions, wine pairings, or upcoming events * Redeemables that guests can claim before they arrive (e.g. a complimentary dish with a minimum spend) You can also configure content to show only on specific days or for specific stores — so weekday guests see your weekday menu, and each location shows relevant promotions. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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