# What is Oddle Payouts and how do payouts work? Oddle Payouts is the automated disbursement system that gets your customer payments deposited directly into your bank account. It runs on [Stripe](https://stripe.com/)'s secure payment infrastructure — Oddle automatically deducts its fees from each payout, so you receive the net amount without any manual reconciliation. There is no additional cost to use Oddle Payouts. {% hint style="info" %} Oddle Payouts is currently available in Singapore and Hong Kong. {% endhint %} *** ## How payouts work 1. A customer places an order on your Oddle Shop and pays by card at checkout. 2. Once the order is fulfilled, Oddle calculates your revenue minus Oddle fees, logistics fees, and any customer refunds. 3. The net amount is paid out into your bank account according to your payout schedule. Payout timing varies by channel — see [What is the payout schedule?](https://oddle.gitbook.io/docs/help-center/payouts-and-billing/what-is-the-payout-schedule-sg-and-my) for the full breakdown. *** ## Setting up Oddle Payouts Before you begin, have the following ready: * Legal business name * Company registration number (e.g. UEN for Singapore) * Registered business address * Corporate bank account details (branch and account number) * Identity verification document for a listed key officer (director, owner, etc.) — see accepted documents in the FAQ below **Steps:** 1. Log in to [Merchant Admin](https://panel.oddle.me) and go to **Account Settings**. ![](/files/jxFbFM8UsSKSgv8fGbMP) 2. Navigate to **Billing > Accounts**. ![](/files/21Tcmi24T4Ju9i7BEN3d) 3. If you are migrating an existing menu to Oddle Payouts, an initial billing account has already been created. Click **Configure** on that account and follow the on-screen steps. ![](/files/6e0lgl3VTz1BG6AeGjNG) 4. If you are creating a new billing account, click **+ Add Billing Account** and follow the on-screen steps. ![](/files/OuZWkjPIFsVeNS1M73p6) 5. Make sure all business information and documents are fully submitted and verified during registration. The registration name must match exactly the name on your verification document. 6. Once registration is complete, three green tags will appear on the payout account — this confirms you are fully set up. ![](/files/t7RPiKbDtoS6c7OqPw9g) *** ## Frequently asked questions **Is Oddle Payouts secure?** Yes. Oddle Payouts uses Stripe to process and manage all transactions. Funds do not flow through Oddle — they go directly from Stripe to your bank account. Your personal and payment information is stored securely with Stripe. Learn more at [stripe.com](https://stripe.com/). **Why do I need to provide identity information?** Stripe is required by law to verify the identity of all account holders under Know Your Customer (KYC) obligations. Your identity information is stored securely with Stripe — Oddle does not access or store it. Learn more about [Stripe verification](https://support.stripe.com/topics/verification). **What identity documents does Stripe accept?** Accepted documents for Singapore: * Passport * Driver's license (front and back) * National Registration Identity Card (front and back) * Work Pass or Long Term Pass (front and back) * Singapore Armed Forces Identity Card (front and back) Accepted documents for Hong Kong: * Passport / 護照 * Identity card (front and back) / 身份證 * Certificate of Registered Particulars / 登記事項證明書 * Certificate of Exemption / 豁免證明書 * Vietnamese refugee card / 越南難民證 **When will I start receiving payouts?** After your Stripe account is successfully verified, payouts will begin from the start of the following month according to the standard payout schedule for each channel. **Can I change my payout schedule?** No, Oddle does not support custom payout schedules at this time. **What do the red tags on my bank account mean?** * **Restricted** — Payouts are temporarily paused because Stripe needs additional information from you. Click **Update Bank and Other Details in Stripe** to provide what is needed. * **Rejected** — Your account has been disabled. Create a new billing account and contact so we can transfer your payouts to the new account. **I need help with Stripe's two-step authentication.** Follow Stripe's [sign-in troubleshooting guide](https://support.stripe.com/questions/sign-in-to-your-stripe-account-without-a-two-step-authentication-device-or-backup-code). If you still cannot access your account, submit a [Stripe account recovery form](https://dashboard.stripe.com/recover). Contact and our team will guide you through the process — note that Oddle cannot complete account recovery on your behalf for security reasons. **I don't see the Oddle Payouts registration page.** This feature may not yet be activated for your account. If you believe it should be available, contact . --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://www.oddle.me/docs/help-center/payouts-and-billing/what-is-oddle-payouts-and-how-do-payouts-work.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.