Statements (Hong Kong)
Your billing statements show a breakdown of payouts, fees, and net disbursements for each period. Statements are posted online 3 working days after each cutoff date (the 15th and the last day of each month) and can be downloaded as an Excel file.
How to access your statements
Log in to Merchant Admin with your finance contact email and password.
Click on Account in the left sidebar.
Navigate to Statements.
Reading your statement
When viewing a statement, you can:
Select the statement period (based on order delivery date).
Choose a view — Summary or Fees Breakdown by Store Order.
Select your billing entity. Only entities linked to your account will appear.
Download the Summary as PDF/PNG, or the Fees Breakdown as PDF or Excel.
If your billing entity is missing or incorrect, contact finance.hongkong@oddle.me.
Summary view
The Summary report covers all orders fulfilled in the selected period and has two sections:
Disbursement — Shows total revenue received via Oddle, fees charged by Oddle, and the net amount disbursed to your bank account.
Profit / Loss — Shows the net cost of using Oddle (and logistics if applicable), expressed as an absolute amount and as a percentage of food subtotal (excluding customer-paid delivery fees).
Definition key
Disbursement section:
Total Amount Received — Revenue received via Oddle's payment system. Excludes cash, bank transfers, and other offline payments.
Refund — Total amount refunded via Oddle.
Nett Received — Total Amount Received minus Refunds.
Usage Fees — Commission on online orders: commission rate (%) × effective billing amount.
Effective Billing Amount — Order total minus customer-paid delivery fee and refunds. Represents the net basket size.
Delivery Fees — Fees charged by Oddle for logistics.
Payment Gateway Fees — Fee on orders processed via a manual payment link sent through the iPad or Android app, or on orders with zero effective billing amount.
Amount To Be Disbursed — Nett Received minus all fees.
Profit / Loss section:
Nett Sales — Total sales minus customer-paid delivery fee and refunds.
Billing Amount — Same as Effective Billing Amount.
Delivery Fees Borne By Merchant — Oddle's delivery fees minus the delivery fee paid by the customer.
Nett Profit — Nett Sales minus Usage Fees, Delivery Fees borne by merchant, and Payment Gateway Fees.
Fees Breakdown by Store Order view
This report lists all orders for the selected period by delivery date. It has two display types:
Simplified — A quick view of net disbursement by individual order. Includes basic order info, fee breakdown, and disbursement calculation.
Detailed — Includes everything in Simplified, plus additional columns for costing and fee derivation. Recommended for finance teams.
For questions about your Hong Kong statements, contact finance.hongkong@oddle.me.
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