# Statements (Hong Kong)

Your billing statements show a breakdown of payouts, fees, and net disbursements for each period. Statements are posted online 3 working days after each cutoff date (the 15th and the last day of each month) and can be downloaded as an Excel file.

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## How to access your statements

1. Log in to [Merchant Admin](https://panel.oddle.me) with your finance contact email and password.
2. Click on **Account** in the left sidebar.
3. Navigate to **Statements**.

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## Reading your statement

When viewing a statement, you can:

1. Select the statement period (based on order delivery date).
2. Choose a view — **Summary** or **Fees Breakdown by Store Order**.
3. Select your billing entity. Only entities linked to your account will appear.
4. Download the Summary as PDF/PNG, or the Fees Breakdown as PDF or Excel.

{% hint style="info" %}
If your billing entity is missing or incorrect, contact <finance.hongkong@oddle.me>.
{% endhint %}

***

## Summary view

The Summary report covers all orders fulfilled in the selected period and has two sections:

* **Disbursement** — Shows total revenue received via Oddle, fees charged by Oddle, and the net amount disbursed to your bank account.
* **Profit / Loss** — Shows the net cost of using Oddle (and logistics if applicable), expressed as an absolute amount and as a percentage of food subtotal (excluding customer-paid delivery fees).

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## Definition key

**Disbursement section:**

* **Total Amount Received** — Revenue received via Oddle's payment system. Excludes cash, bank transfers, and other offline payments.
* **Refund** — Total amount refunded via Oddle.
* **Nett Received** — Total Amount Received minus Refunds.
* **Usage Fees** — Commission on online orders: commission rate (%) × effective billing amount.
* **Effective Billing Amount** — Order total minus customer-paid delivery fee and refunds. Represents the net basket size.
* **Delivery Fees** — Fees charged by Oddle for logistics.
* **Payment Gateway Fees** — Fee on orders processed via a manual payment link sent through the iPad or Android app, or on orders with zero effective billing amount.
* **Amount To Be Disbursed** — Nett Received minus all fees.

**Profit / Loss section:**

* **Nett Sales** — Total sales minus customer-paid delivery fee and refunds.
* **Billing Amount** — Same as Effective Billing Amount.
* **Delivery Fees Borne By Merchant** — Oddle's delivery fees minus the delivery fee paid by the customer.
* **Nett Profit** — Nett Sales minus Usage Fees, Delivery Fees borne by merchant, and Payment Gateway Fees.

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## Fees Breakdown by Store Order view

This report lists all orders for the selected period by delivery date. It has two display types:

**Simplified** — A quick view of net disbursement by individual order. Includes basic order info, fee breakdown, and disbursement calculation.

**Detailed** — Includes everything in Simplified, plus additional columns for costing and fee derivation. Recommended for finance teams.

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For questions about your Hong Kong statements, contact <finance.hongkong@oddle.me>.


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