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My payout hasn't arrived — what do I do?
If a payout hasn’t arrived in your bank account when expected, start by checking your Merchant Admin and your registered email — Stripe may have requested additional information that is holding up the disbursement.
The most common causes of delayed or missing payouts are covered below.
Step 1: Confirm whether the payout has actually failed
Banks can take up to 5 business days to process a payout. Before troubleshooting, confirm the payout has genuinely failed:
Wait 5 business days from the expected payout date.
Log in to Merchant Admin and go to Account Settings > Billing > Accounts.
Click Check Balance and Payout on the relevant bank account.
A failed payout will appear under the Payouts tab.
Step 2: Check whether your Stripe account is fully verified
Stripe progressively verifies accounts over time — after a certain number of transactions or period of activity, it may request additional documents. If you miss these requests, payouts are paused until the information is provided.
Red tags on the Accounts page indicate that your payout is paused.
To resolve this, click Update Bank and Other Details in Stripe and submit the information Stripe is requesting. Stripe typically takes 1–2 days to verify what you submit.
Step 3: Check that your bank account details are correct
An incorrect or closed bank account will cause payouts to fail. To update your bank account details:
Go to Account Settings > Billing > Accounts and click Update Bank and Other Details in Stripe.
Click the pencil icon under Payout Details.
Select your bank, branch, and re-enter your account number.
Click Save. Oddle will retry the payout at the next scheduled interval.
If the next payout still fails, contact your bank directly — they may be blocking the transfer.
Step 4: Try a different bank account
If none of the above resolves the issue, try linking a different bank account using the same steps above.
Standard checking accounts with established banks have the highest payout success rates. Savings accounts, virtual bank accounts, e-wallets, and cross-border payment services are supported but may see higher failure rates.
