# My payout hasn't arrived — what do I do?

If a payout hasn’t arrived in your bank account when expected, start by checking your [Merchant Admin](https://panel.oddle.me) and your registered email — Stripe may have requested additional information that is holding up the disbursement.

The most common causes of delayed or missing payouts are covered below.

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## Step 1: Confirm whether the payout has actually failed

Banks can take up to 5 business days to process a payout. Before troubleshooting, confirm the payout has genuinely failed:

1. Wait 5 business days from the expected payout date.
2. Log in to [Merchant Admin](https://panel.oddle.me) and go to **Account Settings > Billing > Accounts**.
3. Click **Check Balance and Payout** on the relevant bank account.

   ![](/files/DCAPMRP4wtZKh9NXNGV1)
4. A failed payout will appear under the **Payouts** tab.

   ![](/files/egF6JlB1oYSCLdKfy7n5)

***

## Step 2: Check whether your Stripe account is fully verified

Stripe progressively verifies accounts over time — after a certain number of transactions or period of activity, it may request additional documents. If you miss these requests, payouts are paused until the information is provided.

Red tags on the **Accounts** page indicate that your payout is paused.

![](/files/3p3j1CND5oJGghbqG5km)

To resolve this, click **Update Bank and Other Details in Stripe** and submit the information Stripe is requesting. Stripe typically takes 1–2 days to verify what you submit.

***

## Step 3: Check that your bank account details are correct

An incorrect or closed bank account will cause payouts to fail. To update your bank account details:

1. Go to **Account Settings > Billing > Accounts** and click **Update Bank and Other Details in Stripe**.

   ![](/files/MAXd74yflsfUKA0oQZyW)
2. Click the pencil icon under **Payout Details**.

   ![](/files/fVnXY1r4OO7aHb5UAf1q)
3. Select your bank, branch, and re-enter your account number.

   ![](/files/21ljapmulV2M7ujqxtth)
4. Click **Save**. Oddle will retry the payout at the next scheduled interval.

If the next payout still fails, contact your bank directly — they may be blocking the transfer.

***

## Step 4: Try a different bank account

If none of the above resolves the issue, try linking a different bank account using the same steps above.

{% hint style="info" %}
Standard checking accounts with established banks have the highest payout success rates. Savings accounts, virtual bank accounts, e-wallets, and cross-border payment services are supported but may see higher failure rates.
{% endhint %}

For further guidance, see Stripe’s article on [delayed or missing payouts](https://support.stripe.com/questions/delayed-or-missing-payouts). If you still need help, contact <support@oddle.me>.


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