How do I understand my billing statements and invoices?
Merchant Admin gives you two views for tracking your finances: Billing Statements for period-by-period payout details, and Billing Reports for consolidated summaries across stores and products. Invoices for your Oddle subscription fees are also accessible in the same area.
Where to find your billing information
Log in to Merchant Admin and go to Account Settings.
Click Finance in the left sidebar.
Navigate to Billing Statements, Billing Reports, or Invoices.
Billing data is available from 1 January 2022 onwards. For records before that date, contact support@oddle.me.
Billing Statements
Billing Statements show your payout history for each product and billing period. Use them to track what was paid, when it arrived, and reconcile against your bank records.
Filter by billing entity, payout status, or statement period. Use More Filters to narrow by product type.
Click any statement to see a detailed breakdown of fees, adjustments from previous periods, and payout amounts.
Billing Reports
Billing Reports give you an aggregated view across stores and products — useful for monthly bookkeeping and financial reporting.
You can view totals grouped by:
All Transactions
Billing Cycle
Store
Billing Cycle and Store
Download the Breakdown By Payouts & Fees report to reconcile fee deductions across billing cycles and products.
Invoices
Oddle subscription fees (for products like Reserve, Check-in, and SMS & Call plans) are invoiced separately and deducted directly from your payouts.
To access your invoices:
Go to Account Settings > Billing > Invoices.
Use the filter toggle to view All, Paid, Open, or Overdue invoices.
Filter by billing entity or time period if you have multiple entities.
Each invoice shows the billing entity name, invoice number, date, due date, amount, payment method, and payment status. Click any invoice number to view or download the detailed breakdown.
How fee deductions work
Oddle service fees are deducted automatically from your payouts — no need to pay separately. Fees are deducted from the next available payout cycle at least 7 days after the invoice is issued.
Deductions happen in this order:
Terminal
Delivery & Takeaway
Reserve
If a deduction cannot be fully covered in one payout cycle, the remaining balance carries forward to the next cycle.
You can see all deductions in the Other Deductions section of each billing statement. Each entry shows the purpose of the deduction, the invoice number, and the remaining balance.
Definition key
Billing Statement fields:
Arrival Date — Date funds were received in your bank account. A dash (–) means the payout has not yet been completed.
Billing Cycle — The statement period.
Statement Descriptor — How your brand appears on customers' bank statements.
Payout Amount — The total payout via the Oddle platform. Status values: Paid, Pending, Failed.
Detailed Statement — Payment Collected:
Total Amount Collected via Oddle Platform — Revenue received through Oddle's payment system. Does not include cash or bank transfer payments.
Refund to Customers — Total refunded via Oddle.
Detailed Statement — Oddle Fees:
Usage Fees — Commission charged on online orders, calculated as commission rate (%) × effective qualified amount.
Detailed Statement — Adjustments:
Adjustments from Previous Cycles — Corrections to fees from prior periods. For example, if a refund was processed for a previous-period order, the overcharged usage fee is returned here.
Charges Owed from Previous Cycles — Any balance carried forward when a previous cycle's payout was insufficient to cover Oddle's fees.
Delivery and Takeaway — additional fields:
Order Value — Total value of orders in this billing statement.
Delivery Fee (excl. tax) — Delivery fees charged by you to customers.
Delivery Fees (Oddle) — Delivery fees charged by Oddle for logistics.
Payment Gateway Fees — Fee on orders processed via a payment link sent manually through the iPad or Android app.
Usage reports
Usage reports let you dig into billable activity by product. Go to Account Settings > Billing > Reports > Usage Reports and select a report type.
Reserve
Shows billable and non-billable bookings by store. Billable bookings include online reservations (including Reserve with Google). Non-billable includes manually added walk-ins.
Check-in and Redeemables
Shows check-ins, claims, and redemptions by campaign. Campaign types include In-store First Check-in, General, Partnership, Voucher Pack, Check-in Redeemables, Check-in Terminal, Check-in Milestone Rewards, and Return Rewards.
SMS & Call
Shows notification volume by channel (SMS or call), product, and notification type (booking confirmation, modification, cancellation, etc.).
Payable Deductions
Shows a breakdown of all deductions made from your payouts, including invoice number, deducted amount, deduction date, and remaining balance.
FAQ
I fulfilled orders during a billing cycle but didn't receive a payout — what should I do?
Check whether the payout date has passed (5 working days after the billing cycle closes).
Go to Account Settings > Finance > Payment and check your Stripe account status.
If the account shows Pending Submission, Restricted, Payment Disabled, or Payout Disabled, submit the required verification documents to Stripe.
If the account is verified and showing green, contact support@oddle.me.
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