How do I manage my Stripe account details?

Update your bank account details

1. Log in to Merchant Admin and go to Account Settings > Billing > Accounts.
2. Scroll to Payout Details and click Manage.

   
3. Enter the OTP sent to the registered phone number.

   
4. In the Stripe Express dashboard, click the Profile icon at the top-right corner.

   
5. Click on your billing entity name under Payout details.

   
6. Click the pencil icon next to your current bank account number.

   
7. Enter your new bank account number, then click Save.

   

Update your registered mobile number

1. Go to Account Settings > Billing > Accounts.
2. Click Manage next to the relevant Stripe account.
3. Under Payout Details, click Manage to open the Stripe Dashboard.
4. Enter the OTP sent to your current number.
5. Click the Person icon at the top-right and look for Authentication Details to update your mobile number.

1. Visit Stripe Support and select I can’t sign in.
2. Explain that you no longer have access to the registered phone number and provide context (for example, the previous account holder has left).
3. Stripe Support will guide you through their verification process to restore access.

Update your statement descriptor

1. Log in to Merchant Admin.
2. Go to Account Settings > Billing > Accounts > Manage.
3. Click Edit next to Account Info.
4. Update the Display Name field with your new statement descriptor.
5. Complete the rest of the account details form and ensure the email is your Finance contact email.
6. Save your changes.