# What is the order processing flow?

Every customer order moves through three statuses: **Pending → Confirmed → Fulfilled**.

{% hint style="info" %}
Auto-confirmation is only available for offline orders created manually via the iPad Register App or Web Dashboard. Online orders always start as Pending.
{% endhint %}

You can remember the steps with the "5Cs":

![Poster-3.png](/files/nWxchMQnQUNnAwiEf2Zh)

***

## 1. Check for new orders

You'll receive a notification (email or push) when a customer places an order. New orders appear in the **Pending** tab.

Open the order and check:

* Pickup or delivery?
* When does food need to be ready?
* What items are ordered?
* Has payment been made?

**iPad:**

![Check\_Pending\_Order\_\_iPad\_.jpg](/files/Kv3yUGIbIC6p09kNBOAr)

**Android:**

![Check\_Pending\_Order\_Android.jpg](/files/QwBhaWShapf6D0gZ2qF5)

***

## 2. Confirm the order

Once you've verified the details, change the order status to **Confirmed**. The order moves to the Confirmed tab and the customer receives a confirmation email.

***

## 3. Call for a delivery rider (delivery orders only)

For delivery orders, submit your delivery request as soon as the order is confirmed — the earlier you do this, the higher the chance of matching a rider.

{% hint style="info" %}
Skip this step if your store uses automated delivery request settings, or if the order is for pickup.
{% endhint %}

Select the vehicle type appropriate for the order size and contents. Avoid motorcycles for cakes, pastries, or fragile items.

The delivery status shows **Assigning Driver** once submitted and updates to **Driver Assigned** when a rider is matched. If the status shows **Failed**, contact Oddle immediately.

***

## 4. Cook and prepare on time

Follow the **kitchen to prepare food by** time shown on the order. For delivery orders, this time is set earlier than the customer's expected delivery window to account for travel.

**iPad:**

![Food\_to\_be\_ready\_by\_time.jpg](/files/GTwBYVrWDA0UUXXvPOwd)

**Android:**

![Food\_ready\_by\_\_Android\_.jpg](/files/oPAojRCLfwp6f3oxkOPh)

{% hint style="info" %}
Check the estimated rider arrival time by tapping the delivery request button on the order — this information is available from 30 minutes before the scheduled pickup time.
{% endhint %}

***

## 5. Complete the order

For delivery orders using Oddle's logistics integration, the order is automatically marked **Fulfilled** when the driver confirms delivery, and a completion email is sent to the customer.

For pickup orders or delivery orders not using the integration, manually update the status to **Fulfilled** once the order is collected or delivered.

{% hint style="info" %}
Only mark an order Fulfilled after the food has been handed over — not before the delivery window ends.
{% endhint %}

**iPad:**

![Fulfilled.png](/files/0S9eoiXOSrDI4Cj69cBS)

**Android:**

![Complete\_Order\_\_Android\_.jpg](/files/hax9ERC2wwkorgW3DMIF)


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