Orders not coming in — troubleshooting

If you're not receiving order notifications, or if orders aren't appearing on the dashboard at all, work through this checklist.

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Notification issues

Register App (iPad)

• Wi-Fi is connected — The Register App requires an active internet connection. Check your router and confirm the iPad shows a strong Wi-Fi signal.
• App is open and not closed in the background — Push notifications are most reliable when the app is actively running. If the app was force-closed, reopen it.
• Push notifications are enabled — Go to the iPad Settings > Notifications > Oddle Register and confirm Allow Notifications is on and the alert style is set to Banners or Alerts.
• Volume is turned up — The notification sound won't play if the iPad is on silent or the volume is at zero. Check both the volume buttons and the mute switch on the side of the device.
• App is up to date — An outdated app version can cause missed notifications. Check the App Store for available updates.

Email notifications

• Check your spam or junk folder — Order emails from Oddle can be caught by spam filters, especially the first time. If you find one there, mark it as "Not spam."
• Email notifications are enabled for your account — Go to All Employees > [Your name] > Notifications in the Merchant Admin and confirm email notifications are toggled on.
• The correct email address is on file — Check that the email address on your employee account is current and correct.

Oddle Host (web browser)

• Browser notifications are allowed — If you're monitoring orders through a browser tab, make sure the browser has notification permissions for the Oddle Host site. See How do I set up order notifications? for browser-specific steps.

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Orders missing from the dashboard

If orders aren't appearing on the dashboard (not just missing notifications):

• Check your active filters — Go to Sales > Online Orders and clear any applied filters. A date range filter set to a past period will hide current orders.
• Confirm your menu is live — Go to Menu and verify your menu is published and linked to the correct store.
• Check your store is accepting orders — If your store has paused orders, new orders won't come through. Confirm the store is active in your store settings.
• Test your shop as a customer — Open your shop URL in a browser and try browsing to the checkout. If the shop shows an error or the checkout is unavailable, contact Oddle support.

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Still not resolved?

If you've worked through the checklist and orders are still not coming in, contact Oddle support at [e-mail] and include:

• Your store name and the date range affected
• Whether the issue is notifications only, or orders are missing from the dashboard entirely
• A screenshot of your notification settings on the device