How do I set up order notifications?

Oddle sends notifications to both you and your customers at different stages of an order. You can customise which notifications are sent, edit the email content, and troubleshoot push notification issues.

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How you receive new order alerts

When a new order comes in, you receive two types of alerts:

1. An email notification — with full order details. Select Confirm Order or Cancel This Order directly from the email to act without opening the dashboard.
2. A push notification on the Register App (iPad) — tap it to open the app and process the order immediately.

To enable or disable email notifications for a specific employee, go to All Employees, select the employee, go to their Notifications tab, and toggle Email Notifications.

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Customer email notifications

Find this under Menu > [Menu name] > Notifications.

There are 5 automated emails you can turn on or off. Select the pencil icon on any email to customise the header, subject, and body:

Email	When it's sent
Order Pending	After the customer successfully checks out
Order Confirmed	After you confirm the order
Order Fulfilled	After you mark the order as fulfilled
Order Cancelled	After you void the order
Order Summary	When you manually tap the email icon on the order

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The Order Fulfilled email is not sent for delivery orders using Oddle's third-party logistics partners.

Sending a confirmation email immediately on checkout

If you want customers to receive a confirmation-style message the moment they check out — rather than after you manually confirm:

1. Edit the Order Pending Message to use the content from your Order Confirmed template.
2. Toggle off Order Confirmed Message.

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Merchant and employee email notifications

Under Menu > [Menu name] > Notifications, scroll down to Order Notification for Employee. There are 6 automated emails sent to your team:

Email	When it's sent
Merchant Pending Order	A new order is submitted
Merchant Confirmed Order	You confirm the order
Merchant Fulfilled Order	You mark the order as delivered/fulfilled
Merchant Cancelled Order	You void the order
Delivery Request Status Updated	A delivery request is sent to your logistics provider
Delivery Request Failed	The delivery request fails to submit

Common causes of delivery request failure: insufficient lead time, missing delivery detail fields, or invalid integration credentials.

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Delivery notifications (LalaMove)

For merchants integrated with LalaMove, delivery status emails are sent automatically as the order progresses:

Sent to you only:

• Assigning Driver — your delivery request has been submitted
• Driver Assigned — a driver has been matched to your order

Sent to you and your customer:

• Driver on the way — the driver has picked up the order
• Driver delivered — the order is marked delivered; the order status automatically updates to Fulfilled

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The "Driver delivered" notification to customers is only available for merchants using LalaMove. For other logistics providers, only the basic Assigning Driver and Driver Assigned notifications are sent to merchants.

To enable or disable delivery notifications, follow the same employee notification toggle steps above.

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Troubleshooting push notifications

If push notifications aren't arriving or have no sound, follow the steps for your device type.

Tablets

1. Open the tablet Settings and tap Notifications.
2. Find Oddle Host in the app list and select it.
3. Make sure Allow Notifications is on.
4. Enable all available alert types and turn on Sounds.
5. Return to the Oddle Host app, refresh the page, then toggle push notifications off and back on.

Phones (iPhone and Android)

Follow the same steps as tablets above — go to Settings > Notifications > Oddle Host.

Desktop or laptop — Safari

1. Open Safari > Settings > Websites > Notifications.
2. Find host.oddle.me and set it to Allow.
3. Return to the Host app, refresh, and toggle push notifications off and back on.

Desktop or laptop — Chrome

1. Open Settings > Privacy and Security > Site Settings > Notifications.
2. Find https://host.oddle.me, tap the three dots, and select Allow Notifications.
3. Click the > arrow next to the site, scroll to Sound, and set it to Allow.
4. Return to the Host app, refresh, and toggle push notifications off and back on.

Test notifications may take a few minutes to arrive. If browser-level settings don't resolve the issue, also check your laptop's system Settings > Notifications and ensure the browser itself has notifications and sound permitted there.