# How do I set up order notifications?

Oddle sends notifications to both you and your customers at different stages of an order. You can customise which notifications are sent, edit the email content, and troubleshoot push notification issues.

***

## How you receive new order alerts

When a new order comes in, you receive two types of alerts:

1. **An email notification** — with full order details. Select **Confirm Order** or **Cancel This Order** directly from the email to act without opening the dashboard.
2. **A push notification on the Register App (iPad)** — tap it to open the app and process the order immediately.

To enable or disable email notifications for a specific employee, go to **All Employees**, select the employee, go to their **Notifications** tab, and toggle **Email Notifications**.

***

## Customer email notifications

Find this under **Menu > \[Menu name] > Notifications**.

There are 5 automated emails you can turn on or off. Select the pencil icon on any email to customise the header, subject, and body:

| Email           | When it's sent                                    |
| --------------- | ------------------------------------------------- |
| Order Pending   | After the customer successfully checks out        |
| Order Confirmed | After you confirm the order                       |
| Order Fulfilled | After you mark the order as fulfilled             |
| Order Cancelled | After you void the order                          |
| Order Summary   | When you manually tap the email icon on the order |

![OC1.png](/files/bTYjT8fIxZZseifZeRZC)

![OC2.png](/files/TqxvmRlRMLhox1jA2X13)

![OC3.png](/files/3rVlFnu2wobTuIIwUS7B)

![oc4.png](/files/Qe1wRe6DELSfWRU5evbG)

{% hint style="info" %}
The Order Fulfilled email is not sent for delivery orders using Oddle's third-party logistics partners.
{% endhint %}

**Sending a confirmation email immediately on checkout**

If you want customers to receive a confirmation-style message the moment they check out — rather than after you manually confirm:

1. Edit the **Order Pending Message** to use the content from your Order Confirmed template.
2. Toggle off **Order Confirmed Message**.

***

## Merchant and employee email notifications

Under **Menu > \[Menu name] > Notifications**, scroll down to **Order Notification for Employee**. There are 6 automated emails sent to your team:

| Email                           | When it's sent                                        |
| ------------------------------- | ----------------------------------------------------- |
| Merchant Pending Order          | A new order is submitted                              |
| Merchant Confirmed Order        | You confirm the order                                 |
| Merchant Fulfilled Order        | You mark the order as delivered/fulfilled             |
| Merchant Cancelled Order        | You void the order                                    |
| Delivery Request Status Updated | A delivery request is sent to your logistics provider |
| Delivery Request Failed         | The delivery request fails to submit                  |

Common causes of delivery request failure: insufficient lead time, missing delivery detail fields, or invalid integration credentials.

***

## Delivery notifications (LalaMove)

For merchants integrated with LalaMove, delivery status emails are sent automatically as the order progresses:

**Sent to you only:**

* **Assigning Driver** — your delivery request has been submitted
* **Driver Assigned** — a driver has been matched to your order

**Sent to you and your customer:**

* **Driver on the way** — the driver has picked up the order
* **Driver delivered** — the order is marked delivered; the order status automatically updates to Fulfilled

![infographics\_3x.png](/files/EMGQ7edT5AHpld2XC9Wx)

{% hint style="info" %}
The "Driver delivered" notification to customers is only available for merchants using LalaMove. For other logistics providers, only the basic Assigning Driver and Driver Assigned notifications are sent to merchants.
{% endhint %}

To enable or disable delivery notifications, follow the same employee notification toggle steps above.

***

## Troubleshooting push notifications

If push notifications aren't arriving or have no sound, follow the steps for your device type.

### Tablets

1. Open the tablet **Settings** and tap **Notifications**.
2. Find **Oddle Host** in the app list and select it.
3. Make sure **Allow Notifications** is on.
4. Enable all available alert types and turn on **Sounds**.
5. Return to the Oddle Host app, refresh the page, then toggle push notifications off and back on.

### Phones (iPhone and Android)

Follow the same steps as tablets above — go to **Settings > Notifications > Oddle Host**.

### Desktop or laptop — Safari

1. Open **Safari > Settings > Websites > Notifications**.
2. Find **host.oddle.me** and set it to **Allow**.
3. Return to the Host app, refresh, and toggle push notifications off and back on.

### Desktop or laptop — Chrome

1. Open **Settings > Privacy and Security > Site Settings > Notifications**.
2. Find **<https://host.oddle.me>**, tap the three dots, and select **Allow Notifications**.
3. Click the **>** arrow next to the site, scroll to **Sound**, and set it to **Allow**.
4. Return to the Host app, refresh, and toggle push notifications off and back on.

{% hint style="info" %}
Test notifications may take a few minutes to arrive. If browser-level settings don't resolve the issue, also check your laptop's system **Settings > Notifications** and ensure the browser itself has notifications and sound permitted there.
{% endhint %}


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