# How do I reassign, duplicate, or void an order?

Use these tools to move an order to a different store, repeat an existing order, or cancel an order that can no longer be fulfilled.

***

## Reassign an order to a different store (iPad)

1. Go to the **Pending**, **Confirmed**, or **All** tab and search for the order by order number.
2. Tap the order to open it.
3. Tap the **pencil** (edit) icon in the top-right corner.
4. Tap **Change** next to the store name.
5. Select the new store.

![1.png](/files/YG5A7SZuCqv9xPOBpiZO)

![2.png](/files/EAYMmbiGFLuxLtTqEDqO)

![3.png](/files/tDLaIFfuUlsbFwRvT5U4)

6. Select the delivery or pickup date and time slot for the new store.
7. Tap **Checkout**, then choose whether to send the customer a summary email.

***

## Duplicate an order (iPad)

{% hint style="info" %}
Duplicating an order is only available on the Register App on iPad.
{% endhint %}

1. Open the order you want to duplicate.
2. Tap the **Duplicate** icon in the top-right corner. A new order screen opens pre-filled with the same customer, items, and details.

![Duplicate\_order.png](/files/YHUxCK7jS2CkYQmMZSxq)

3. Edit any details if needed.
4. Tap **Checkout** to save.

To collect payment for the duplicated order, send the customer an online payment request from the order after it's created.

***

## Void an order

When you void an order, a cancellation email is automatically sent to the customer. It's good practice to call the customer beforehand to explain why the order is being cancelled.

{% hint style="warning" %}
Voiding an order does not automatically process a refund. If payment was already collected, see [How do I process a refund?](/docs/help-center/orders-and-operations/how-do-i-process-a-refund.md).
{% endhint %}

**Merchant Admin (Web):**

1. Go to **Sales > Online Orders > General** and find the order.
2. Open the order and select **Void Order**.
3. Select **OK** to confirm.

![Capture.PNG](/files/eX9WHjDiNWL3fnTyPxPD)

**Register App — iPad:**

Open the order, tap **Change** under the status flag, and select **Void**.

**Register App — Android:**

Tap the drop-down arrow on the order and select **Void** from the options.

**Email:**

In the new order notification email, select **Cancel This Order**.


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