How do I reassign, duplicate, or void an order?

Use these tools to move an order to a different store, repeat an existing order, or cancel an order that can no longer be fulfilled.

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Reassign an order to a different store (iPad)

1. Go to the Pending, Confirmed, or All tab and search for the order by order number.
2. Tap the order to open it.
3. Tap the pencil (edit) icon in the top-right corner.
4. Tap Change next to the store name.
5. Select the new store.

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1. Select the delivery or pickup date and time slot for the new store.
2. Tap Checkout, then choose whether to send the customer a summary email.

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Duplicate an order (iPad)

Duplicating an order is only available on the Register App on iPad.

1. Open the order you want to duplicate.
2. Tap the Duplicate icon in the top-right corner. A new order screen opens pre-filled with the same customer, items, and details.

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1. Edit any details if needed.
2. Tap Checkout to save.

To collect payment for the duplicated order, send the customer an online payment request from the order after it's created.

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Void an order

When you void an order, a cancellation email is automatically sent to the customer. It's good practice to call the customer beforehand to explain why the order is being cancelled.

Voiding an order does not automatically process a refund. If payment was already collected, see How do I process a refund?.

Merchant Admin (Web):

1. Go to Sales > Online Orders > General and find the order.
2. Open the order and select Void Order.
3. Select OK to confirm.

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Register App — iPad:

Open the order, tap Change under the status flag, and select Void.

Register App — Android:

Tap the drop-down arrow on the order and select Void from the options.

Email:

In the new order notification email, select Cancel This Order.