How do I process orders?

Every online order starts as Pending and needs to move through to Confirmed and then Fulfilled. You can process orders from the Merchant Admin, the Register App on iPad or Android, or directly from email.

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Merchant Admin (Web)

1. Go to Sales > Online Orders and select the Pending tab.
2. Select the order to open it.
3. Select Confirm Order, then select OK. If customer email notifications are turned on, your guest will receive a confirmation email.
4. Once payment is received, select Paid to update the payment status. Online payments (Stripe, PayPal) are marked paid automatically.
5. For delivery orders using a logistics partner, scroll down and select Delivery Request at least 1 hour before the kitchen prep time. Choose a vehicle type and confirm.
6. Once the order is picked up or delivered, select Order Fulfilled.

Processing multiple orders at once

1. Tick the checkboxes of the orders you want to update.
2. Select the Action button.
3. Choose Confirmed Only (if payment not yet received) or Confirmed & Paid.

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Register App — iPad

1. New orders appear in the Pending tab and trigger a push notification.
2. Open the order and select Change under the flag icon.

Check_Pending_Order__iPad_.jpg

1. Select Confirmed. You can choose to send the customer a confirmation email.
2. To mark as fulfilled, go to the Confirmed tab, open the order, and change the status to Fulfilled.

To update payment for a cash order, select Change under the payment status icon and select Paid.

You can send an order summary to the customer at any time by tapping the email icon in the top-right corner of the order.

Updating multiple orders at once

Select multiple orders using the checkboxes, then choose the status to update them to.

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Register App — Android

1. New orders appear in the Pending tab with a push notification.
2. Select the order and tap Confirm Order.

Pending-Order.png

Pending-to-Confirm.png

1. Once ready to complete, tap Delivered.

Confirmed-to-Delivered.png

To void or update to another status, tap the drop-down arrow on the order and select the desired option.

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Register App — SUNMI

Follow the step-by-step guide (available in English and Simplified Chinese) from your Register App on the SUNMI device.

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Email

When a new order arrives, you'll receive an email notification with the order details.

1. Open the email and select Confirm Order.
2. You'll be redirected to confirm — select Confirm.
3. For delivery orders, select Request Delivery if you need logistics support.
4. Once delivered, open the follow-up email and select Order Delivered.

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Every action on an order is recorded in the order log (found at the bottom of the order summary), including which employee made the change and when.

Voiding an order does not automatically refund any payment. See How do I process a refund? if a refund is needed.