# How do I process orders?

Every online order starts as **Pending** and needs to move through to **Confirmed** and then **Fulfilled**. You can process orders from the Merchant Admin, the Register App on iPad or Android, or directly from email.

***

## Merchant Admin (Web)

1. Go to **Sales > Online Orders** and select the **Pending** tab.
2. Select the order to open it.
3. Select **Confirm Order**, then select **OK**. If customer email notifications are turned on, your guest will receive a confirmation email.
4. Once payment is received, select **Paid** to update the payment status. Online payments (Stripe, PayPal) are marked paid automatically.
5. For delivery orders using a logistics partner, scroll down and select **Delivery Request** at least 1 hour before the kitchen prep time. Choose a vehicle type and confirm.
6. Once the order is picked up or delivered, select **Order Fulfilled**.

**Processing multiple orders at once**

1. Tick the checkboxes of the orders you want to update.
2. Select the **Action** button.
3. Choose **Confirmed Only** (if payment not yet received) or **Confirmed & Paid**.

***

## Register App — iPad

1. New orders appear in the **Pending** tab and trigger a push notification.
2. Open the order and select **Change** under the flag icon.

![Check\_Pending\_Order\_\_iPad\_.jpg](/files/Kv3yUGIbIC6p09kNBOAr)

3. Select **Confirmed**. You can choose to send the customer a confirmation email.
4. To mark as fulfilled, go to the **Confirmed** tab, open the order, and change the status to **Fulfilled**.

To update payment for a cash order, select **Change** under the payment status icon and select **Paid**.

{% hint style="info" %}
You can send an order summary to the customer at any time by tapping the email icon in the top-right corner of the order.
{% endhint %}

**Updating multiple orders at once**

Select multiple orders using the checkboxes, then choose the status to update them to.

***

## Register App — Android

1. New orders appear in the **Pending** tab with a push notification.
2. Select the order and tap **Confirm Order**.

![Pending-Order.png](/files/R6sc5FsAigJM16tJMOtK)

![Pending-to-Confirm.png](/files/7kLaBzCxgb7VtFdfRuTJ)

3. Once ready to complete, tap **Delivered**.

![Confirmed-to-Delivered.png](/files/5rjXFeRKU1n49hsWITFl)

To void or update to another status, tap the drop-down arrow on the order and select the desired option.

***

## Register App — SUNMI

Follow the step-by-step guide (available in English and Simplified Chinese) from your Register App on the SUNMI device.

***

## Email

When a new order arrives, you'll receive an email notification with the order details.

1. Open the email and select **Confirm Order**.
2. You'll be redirected to confirm — select **Confirm**.
3. For delivery orders, select **Request Delivery** if you need logistics support.
4. Once delivered, open the follow-up email and select **Order Delivered**.

***

{% hint style="info" %}
Every action on an order is recorded in the order log (found at the bottom of the order summary), including which employee made the change and when.
{% endhint %}

{% hint style="warning" %}
Voiding an order does not automatically refund any payment. See **How do I process a refund?** if a refund is needed.
{% endhint %}


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