# How do I process a refund?

Refunds are processed from the Merchant Admin. You can issue a full or partial refund for any paid order.

1. Go to **Sales > Online Orders > General** and search for the order by order number using the search bar in the top-right corner.

   ![](/files/YnLQy4PVlvs4eGcXrxhz)
2. Click the order to open it.
3. Select **Refund**.

   ![](/files/U6oSbMVvk4y7cqmNLH7Z)
4. Enter the refund amount.

   ![](/files/kVuGPMQv4GTZfLmnWlC3)
5. Select **Refund** to confirm.

   ![](/files/paQ05SDPuqVSsbUbBEpf)

The refund is returned to the customer's original payment method.

{% hint style="warning" %}
Voiding an order does not automatically process a refund. If payment was already collected, use the **Refund** button to return funds separately.
{% endhint %}


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