Refunds are processed from the Merchant Admin. You can issue a full or partial refund for any paid order.
Go to Sales > Online Orders > General and search for the order by order number using the search bar in the top-right corner.
Click the order to open it.
Select Refund.
Enter the refund amount.
Select Refund to confirm.
The refund is returned to the customer's original payment method.
Voiding an order does not automatically process a refund. If payment was already collected, use the Refund button to return funds separately.
Last updated 3 months ago
