How do I customise order settings?

These settings control how orders are formatted, calculated, and constrained on your online ordering platform.

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Rounding order totals

Go to Menu > [Menu name] > Additional Settings > 6. Rounding Total Amount.

Choose one of four options:

• Enable (round down to nearest 5 cents) — always rounds down, regardless of the cents value
• Enable (round to nearest 5 cents) — rounds up when cents are above 5, rounds down when below
• Enable (round up to nearest 5 cents) — always rounds up, regardless of the cents value
• Disable — no rounding applied

Select Save after making your choice.

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Large order settings

A large order is an order above a defined subtotal threshold that may require extra preparation time, customer confirmation before accepting, or an additional charge.

Go to [Menu name] > [Store name] > Pickup/Delivery > Pickup/Delivery Surcharges > Large Order > Add Large Order.

Setting	What it does
Define large order value	Set the subtotal amount above which an order is considered large
Prevent checkout	Blocks checkout and shows a custom message asking the customer to contact the store directly
Add extra prep time	Adds additional preparation time (days, hours, minutes) on top of your standard lead time
Add surcharge	(Coming soon) Adds a fee to cover increased costs for large orders

Adding a surcharge to large orders may reduce average order value or increase cart abandonment. Use at your own discretion.

You can encourage larger orders by setting a Delivery Charge Override promotion to waive or discount the surcharge above a certain threshold.

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Minimum order amount

Go to Menu > [Menu name] > Additional Settings > 7. Prevent Checkout if Amount Less Than Minimum.

Tick the checkbox to prevent customers from checking out until their cart meets your minimum. Enter the minimum amount and select Save.

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Order number format

Go to Menu > [Menu name] > Additional Settings > 4. Order Settings.

Add a prefix (characters before the order number) or a suffix (characters after):

• Prefix DLC → order appears as DLC000001
• Suffix DLC → order appears as 000001DLC

Select Save. The new format applies to future orders only — existing orders retain their original numbers.

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Checkout page instructions

Go to Menu > [Menu name] > Additional Settings > 2. Checkout.

Add a prompt or instruction that customers see on the checkout page before placing their order — for example, "How many candles would you like on the cake?" or "Please indicate the number of pax."

Tick Make filling up remarks column compulsory if you want to require customers to respond before they can complete checkout.

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Ad-hoc items (iPad only)

Ad-hoc items let you add custom one-off items to an order that aren't in your regular menu — useful for special requests or manual payment collection.

This feature is only available on the Register App on iPad.

1. Tap + to create a new order.
2. Add the customer and set the order details (store, date, order type, and delivery address if applicable).
3. Scroll to the bottom and tap Ad Hoc Item.

   
4. Enter the item name, quantity, and price.
5. Tap Confirm.
6. Optionally apply a discount, add customer remarks, or add kitchen remarks.
7. Tap Checkout to place the order.

To collect online payment, send the customer a payment link from the order after it's created.