# How do I customise order settings?

These settings control how orders are formatted, calculated, and constrained on your online ordering platform.

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## Rounding order totals

Go to **Menu > \[Menu name] > Additional Settings > 6. Rounding Total Amount**.

![](/files/2tqhSwVPpayDEfmp4wbv)

Choose one of four options:

* **Enable (round down to nearest 5 cents)** — always rounds down, regardless of the cents value
* **Enable (round to nearest 5 cents)** — rounds up when cents are above 5, rounds down when below
* **Enable (round up to nearest 5 cents)** — always rounds up, regardless of the cents value
* **Disable** — no rounding applied

Select **Save** after making your choice.

***

## Large order settings

A large order is an order above a defined subtotal threshold that may require extra preparation time, customer confirmation before accepting, or an additional charge.

Go to **\[Menu name] > \[Store name] > Pickup/Delivery > Pickup/Delivery Surcharges > Large Order > Add Large Order**.

| Setting                  | What it does                                                                                 |
| ------------------------ | -------------------------------------------------------------------------------------------- |
| Define large order value | Set the subtotal amount above which an order is considered large                             |
| Prevent checkout         | Blocks checkout and shows a custom message asking the customer to contact the store directly |
| Add extra prep time      | Adds additional preparation time (days, hours, minutes) on top of your standard lead time    |
| Add surcharge            | *(Coming soon)* Adds a fee to cover increased costs for large orders                         |

{% hint style="warning" %}
Adding a surcharge to large orders may reduce average order value or increase cart abandonment. Use at your own discretion.
{% endhint %}

{% hint style="info" %}
You can encourage larger orders by setting a Delivery Charge Override promotion to waive or discount the surcharge above a certain threshold.
{% endhint %}

***

## Minimum order amount

Go to **Menu > \[Menu name] > Additional Settings > 7. Prevent Checkout if Amount Less Than Minimum**.

Tick the checkbox to prevent customers from checking out until their cart meets your minimum. Enter the minimum amount and select **Save**.

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## Order number format

Go to **Menu > \[Menu name] > Additional Settings > 4. Order Settings**.

Add a **prefix** (characters before the order number) or a **suffix** (characters after):

* Prefix `DLC` → order appears as `DLC000001`
* Suffix `DLC` → order appears as `000001DLC`

Select **Save**. The new format applies to future orders only — existing orders retain their original numbers.

***

## Checkout page instructions

Go to **Menu > \[Menu name] > Additional Settings > 2. Checkout**.

Add a prompt or instruction that customers see on the checkout page before placing their order — for example, "How many candles would you like on the cake?" or "Please indicate the number of pax."

Tick **Make filling up remarks column compulsory** if you want to require customers to respond before they can complete checkout.

***

## Ad-hoc items (iPad only)

Ad-hoc items let you add custom one-off items to an order that aren't in your regular menu — useful for special requests or manual payment collection.

{% hint style="info" %}
This feature is only available on the Register App on iPad.
{% endhint %}

1. Tap **+** to create a new order.
2. Add the customer and set the order details (store, date, order type, and delivery address if applicable).
3. Scroll to the bottom and tap **Ad Hoc Item**.

   ![](/files/G1Li4Sl4YBVU05eLpuUB)
4. Enter the item **name**, **quantity**, and **price**.
5. Tap **Confirm**.
6. Optionally apply a discount, add customer remarks, or add kitchen remarks.
7. Tap **Checkout** to place the order.

To collect online payment, send the customer a payment link from the order after it's created.


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