How do I amend or edit an existing order?
Customers can't change their orders once placed — they'll need to contact your store. You can make amendments on their behalf via the Register App on iPad or the Merchant Admin.
Add items to an unpaid order (iPad)
Go to the All tab and search for the order by order number.
Open the order and tap the pencil icon in the top-right corner.
Add the new items.
Tap Checkout to save. Choose whether to send the customer an updated order summary.
To request payment for the additional items, tap Send under the Payment Invoice field — this emails a payment link to the customer.
Add items to a paid order
Because the original order is already paid, you create a separate order for the additional items and instruct the kitchen to combine them.
iPad:
Tap + to create a new order.
Add the new items.
Under Kitchen Remarks, note that this order should be combined with the original — e.g., "Combine with order 001234."
Select the same customer.
Set the order type to Pickup to avoid assigning a duplicate delivery rider.
Tap Checkout. If payment is still needed, tap Send to email a payment link.
Merchant Admin (Web):
Go to Sales > Online Orders > Add Order.
Add the new items with a kitchen remark referencing the original order number.
Enter the customer's details and set the order type to Pickup.
Select Checkout and set the payment terms.
Optionally tick Send email payment request to customer if you need them to pay online.
Select Confirm Checkout.
Alternatively, ask the customer to place a new pickup order themselves and include the original order number in their remarks.
Change delivery address (iPad)
If a delivery request is already active, it will automatically be replaced with a new one using the updated address.
Open the order and tap the pencil icon.
Tap Change next to the customer delivery address.
Tap Customer Address > Add Address and enter the correct address.
By default, the delivery address is also set as the billing address. Uncheck Billing address is the same as delivery address if they differ. If the recipient is different from the customer, uncheck Recipient information is the same as customer details.
Tap Done, then confirm the delivery date and time.
Tap Checkout to save. Choose whether to send the customer an updated summary.
Change pickup or delivery timing (iPad)
If a delivery request is already active, it will automatically be replaced with a new one at the updated time.
Open the order and tap the pencil icon.
Tap Change next to the date and time.
Select the new date and time slot.
Tap Checkout to save.
Switch between pickup and delivery (iPad)
Open the order and tap the pencil icon.
Tap Change next to the order type (e.g., Delivery or Pickup).
Tap Delivery or Pickup to switch.
Select the date and time for the updated order type.
Tap Checkout to save.
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