# How do I amend or edit an existing order?

Customers can't change their orders once placed — they'll need to contact your store. You can make amendments on their behalf via the Register App on iPad or the Merchant Admin.

***

## Add items to an unpaid order (iPad)

1. Go to the **All** tab and search for the order by order number.
2. Open the order and tap the **pencil** icon in the top-right corner.
3. Add the new items.
4. Tap **Checkout** to save. Choose whether to send the customer an updated order summary.
5. To request payment for the additional items, tap **Send** under the Payment Invoice field — this emails a payment link to the customer.

***

## Add items to a paid order

Because the original order is already paid, you create a separate order for the additional items and instruct the kitchen to combine them.

**iPad:**

1. Tap **+** to create a new order.
2. Add the new items.
3. Under **Kitchen Remarks**, note that this order should be combined with the original — e.g., "Combine with order 001234."
4. Select the same customer.
5. Set the order type to **Pickup** to avoid assigning a duplicate delivery rider.
6. Tap **Checkout**. If payment is still needed, tap **Send** to email a payment link.

**Merchant Admin (Web):**

1. Go to **Sales > Online Orders > Add Order**.
2. Add the new items with a kitchen remark referencing the original order number.
3. Enter the customer's details and set the order type to **Pickup**.
4. Select **Checkout** and set the payment terms.
5. Optionally tick **Send email payment request to customer** if you need them to pay online.
6. Select **Confirm Checkout**.

{% hint style="info" %}
Alternatively, ask the customer to place a new pickup order themselves and include the original order number in their remarks.
{% endhint %}

***

## Change delivery address (iPad)

{% hint style="info" %}
If a delivery request is already active, it will automatically be replaced with a new one using the updated address.
{% endhint %}

1. Open the order and tap the **pencil** icon.
2. Tap **Change** next to the customer delivery address.
3. Tap **Customer Address > Add Address** and enter the correct address.

   By default, the delivery address is also set as the billing address. Uncheck **Billing address is the same as delivery address** if they differ. If the recipient is different from the customer, uncheck **Recipient information is the same as customer details**.
4. Tap **Done**, then confirm the delivery date and time.
5. Tap **Checkout** to save. Choose whether to send the customer an updated summary.

***

## Change pickup or delivery timing (iPad)

{% hint style="info" %}
If a delivery request is already active, it will automatically be replaced with a new one at the updated time.
{% endhint %}

1. Open the order and tap the **pencil** icon.
2. Tap **Change** next to the date and time.
3. Select the new date and time slot.
4. Tap **Checkout** to save.

***

## Switch between pickup and delivery (iPad)

1. Open the order and tap the **pencil** icon.
2. Tap **Change** next to the order type (e.g., Delivery or Pickup).
3. Tap **Delivery** or **Pickup** to switch.
4. Select the date and time for the updated order type.
5. Tap **Checkout** to save.


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