# How do I view survey feedback and analytics?

After guests complete your surveys, you can review individual responses, download them for analysis, issue redeemables to unhappy guests, and track trends in the analytics dashboard.

Go to **Merchant Admin > Marketing > Surveys** to access feedback and analytics.

***

## View and manage survey responses

### Browse all responses

1. Go to **Marketing > Surveys** and select **View Feedback**.
2. The **Survey Feedback** page lists all completed surveys. The **Overall Rating** column shows icons that flag specific aspects of each response — hover over them to see what they represent.

   ![](/files/Fhwh4RkEdWVkEnWRWxYe)
3. To filter the list, select **Advance Filter** and choose from the available options, then select **Apply Filter**.

   ![](/files/qF0A3e9RTXmD7UAPb8nS)
4. Select any row to open the full response.

   ![](/files/apZN1C970zGW8akifJLi)

### Download responses as CSV

You can export all survey responses for offline analysis.

![](/files/cJfnCuWD16YRBmLpLnio)

1. Select **Download Responses**.
2. Enter your email address and select **Enter**.
3. Check your inbox for the download link and save the CSV file.

### Issue a redeemable to a guest

If a guest left a low rating, you can send them a redeemable directly from the feedback page to encourage a return visit.

![](/files/zsuJYIACaH1ghVYuYdB3)

1. Find the guest's response in the list. Either:
   * Select the three-dot menu in the **Action** column and choose **Issue Redeemable**, or
   * Open the response and select the **Issue Redeemable** button.
2. Select the redeemable you want to issue, then select **Next: Issuance Summary**.
3. Review the summary and select **Issue Redeemable** to confirm.

***

## Survey analytics dashboard

The analytics dashboard gives you an aggregated view of survey performance over time.

![](/files/vCmQjRixmbcuYgI4MgQE)

1. Go to **Marketing > Surveys**.
2. Scroll down to **Your Survey Summary** to see the analytics dashboard.

### Key metrics and graphs

The dashboard visualises the following:

![](/files/yDqylz5pxKQev3miJkAM)

* **Total surveys sent** and **response rate**
* **Happy surveys** — responses with an overall rating of 4 or higher
* **Neutral surveys** — responses with an overall rating of 3 or lower
* **Happy customers** — guests who completed a happy survey

{% hint style="info" %}
Tracking happy vs. neutral surveys helps you understand whether guests are generally satisfied and spot drops in experience quality early.
{% endhint %}

### Filter the dashboard

![](/files/zfk8GPJZrzPUVnVxw8GC)

1. Select the **Filters** dropdown.
2. Adjust the filters — including date range, store, and survey trigger type.
3. Select **Apply** to update the charts.

By default, the dashboard shows the past two weeks. Use the date range filter to view longer periods.

### Export the dashboard

![](/files/VBRIGaIwR2ORzrszaOYX)

1. Select the **Download** icon.
2. Choose PDF or PNG as the export format.
3. Save the file to your device.


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