What are the surcharges, restricted zones, and delivery hours?
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Surcharges are applied on high-demand days to keep drivers available and orders fulfilled on time. You can choose to pass these on to your customers or absorb them yourself.
Weekend Surcharge
$3
All
Fridays, Saturdays, Sundays (effective 14 July 2023)
Holiday Surcharge
$4
All
See holiday schedule below
Dynamic Surcharge
$0.50–$2.00
All
Based on real-time driver availability
If a public holiday falls on a Friday, Saturday, or Sunday, only the holiday surcharge applies — it supersedes the weekend surcharge.
To pass surcharges on to customers, go to your Managed Logistics Settings in Merchant Admin. See How do I update my managed logistics settings?.
New Year's Eve and Day
27 Dec 2025 – 4 Jan 2026
Pre & During Valentine's Day
12–14 Feb 2026
Pre & During Chinese New Year
15–19 Feb 2026
Pre & During Hari Raya Puasa
20–22 Mar 2026
Good Friday Eve & Day
2–5 Apr 2026
Labour Day
1–3 May 2026
Pre & During Mothers' Day
8–10 May 2026
Hari Raya Haji
27 May 2026
Vesak Day
30 May – 1 Jun 2026
Pre & During Fathers' Day
19–21 Jun 2026
National Day
8–10 Aug 2026
Mid-Autumn Festival
6 Oct 2026
Pre & During F1
9–11 Oct 2026
Pre & During Halloween
30 Oct – 1 Nov 2026
Pre & During Deepavali
6–9 Nov 2026
Pre & During Christmas Day
17–26 Dec 2026
New Year's Eve and Day
27 Dec 2026 – 3 Jan 2027
An additional $15 surcharge applies for pickups or deliveries at the following locations:
Airport Cargo Road
Airport Zone
ALPS Ave
Camps
Immigration Checkpoints
Construction Sites
Jurong Island
Jurong Port
PSA Port
SATS / Aerospaces
Shipyard
Supply Bases
Oddle's Delivery Coordination Team is available daily from 9:00 to 22:00, Monday to Sunday including public holidays. Reach them via your dedicated WhatsApp group chat.
For deliveries that fall outside support hours, contact the driver directly using the driver details shown in your order.
Your delivery hours control when customers can select a delivery time slot at checkout. These settings are configured per store in Merchant Admin under Store > [Store Name] > Delivery Settings.
Changes apply only to the selected store. Always save your changes.
Delivery settings are prioritised in this order:
Block-off dates
Special hours
Regular hours
Go to Store > [Store Name] > Delivery Settings and select Add Hours.
Choose the Available Days — checked days allow delivery, unchecked days do not.
Set Delivery Slots Start At and Delivery Slots End At to define your delivery window.
Set the Interval in Minutes — this determines the time slots customers see at checkout (e.g. 60-minute intervals create slots like 11:00–12:00, 12:00–13:00).
Set Maximum Orders per Interval — once this limit is reached, customers cannot select that slot.
Set Food Preparation / Lead Time — the time needed to prepare an order before it's ready for pickup (e.g. 1 hour 30 minutes lead time means a customer ordering at 9:00 AM gets the earliest delivery slot of 10:30 AM).
Optionally enable Cut-off Time to stop accepting orders for a slot at a specific time.
Select Save.
To set separate lunch and dinner delivery slots, add more than one delivery timing.
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