# What are the surcharges, restricted zones, and delivery hours?

Surcharges are applied on high-demand days to keep drivers available and orders fulfilled on time. You can choose to pass these on to your customers or absorb them yourself.

## Surcharge types (Singapore)

| Type              | Rate        | Vehicles | When it applies                                      |
| ----------------- | ----------- | -------- | ---------------------------------------------------- |
| Weekend Surcharge | $3          | All      | Fridays, Saturdays, Sundays (effective 14 July 2023) |
| Holiday Surcharge | $4          | All      | See holiday schedule below                           |
| Dynamic Surcharge | $0.50–$2.00 | All      | Based on real-time driver availability               |

If a public holiday falls on a Friday, Saturday, or Sunday, only the holiday surcharge applies — it supersedes the weekend surcharge.

To pass surcharges on to customers, go to your **Managed Logistics Settings** in Merchant Admin. See [How do I update my managed logistics settings?](/docs/help-center/logistics/how-do-i-update-my-managed-logistics-settings.md).

## Holiday surcharge schedule

| Holiday                       | Dates                    |
| ----------------------------- | ------------------------ |
| New Year's Eve and Day        | 27 Dec 2025 – 4 Jan 2026 |
| Pre & During Valentine's Day  | 12–14 Feb 2026           |
| Pre & During Chinese New Year | 15–19 Feb 2026           |
| Pre & During Hari Raya Puasa  | 20–22 Mar 2026           |
| Good Friday Eve & Day         | 2–5 Apr 2026             |
| Labour Day                    | 1–3 May 2026             |
| Pre & During Mothers' Day     | 8–10 May 2026            |
| Hari Raya Haji                | 27 May 2026              |
| Vesak Day                     | 30 May – 1 Jun 2026      |
| Pre & During Fathers' Day     | 19–21 Jun 2026           |
| National Day                  | 8–10 Aug 2026            |
| Mid-Autumn Festival           | 6 Oct 2026               |
| Pre & During F1               | 9–11 Oct 2026            |
| Pre & During Halloween        | 30 Oct – 1 Nov 2026      |
| Pre & During Deepavali        | 6–9 Nov 2026             |
| Pre & During Christmas Day    | 17–26 Dec 2026           |
| New Year's Eve and Day        | 27 Dec 2026 – 3 Jan 2027 |

## Restricted zones (Singapore)

An additional $15 surcharge applies for pickups or deliveries at the following locations:

* Airport Cargo Road
* Airport Zone
* ALPS Ave
* Camps
* Immigration Checkpoints
* Construction Sites
* Jurong Island
* Jurong Port
* PSA Port
* SATS / Aerospaces
* Shipyard
* Supply Bases

## Delivery support hours

Oddle's Delivery Coordination Team is available daily from **9:00 to 22:00**, Monday to Sunday including public holidays. Reach them via your dedicated WhatsApp group chat.

For deliveries that fall outside support hours, contact the driver directly using the driver details shown in your order.

## Delivery hours settings

Your delivery hours control when customers can select a delivery time slot at checkout. These settings are configured per store in Merchant Admin under **Store > \[Store Name] > Delivery Settings**.

Changes apply only to the selected store. Always save your changes.

Delivery settings are prioritised in this order:

1. Block-off dates
2. Special hours
3. Regular hours

### Setting regular delivery hours

1. Go to **Store > \[Store Name] > Delivery Settings** and select **Add Hours**.
2. Choose the **Available Days** — checked days allow delivery, unchecked days do not.
3. Set **Delivery Slots Start At** and **Delivery Slots End At** to define your delivery window.
4. Set the **Interval in Minutes** — this determines the time slots customers see at checkout (e.g. 60-minute intervals create slots like 11:00–12:00, 12:00–13:00).
5. Set **Maximum Orders per Interval** — once this limit is reached, customers cannot select that slot.
6. Set **Food Preparation / Lead Time** — the time needed to prepare an order before it's ready for pickup (e.g. 1 hour 30 minutes lead time means a customer ordering at 9:00 AM gets the earliest delivery slot of 10:30 AM).
7. Optionally enable **Cut-off Time** to stop accepting orders for a slot at a specific time.
8. Select **Save**.

{% hint style="info" %}
To set separate lunch and dinner delivery slots, add more than one delivery timing.
{% endhint %}


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