# How does Oddle Logistics work? Oddle Managed Logistics connects your online orders to a network of third-party delivery partners — including LalaMove and GrabExpress — so you don't have to manage drivers yourself. When a delivery order comes in, Oddle's logistics operations team actively monitors and coordinates the dispatch. If a driver isn't assigned quickly enough, the team tips drivers where needed and sources alternatives across Oddle's partner network to make sure your order gets fulfilled. ## What Oddle handles for you * Monitoring every delivery order end-to-end * Tipping and prioritising drivers on your behalf — Oddle absorbs these costs * Sourcing backup drivers when a match isn't found in time * Compensating you for delivery incidents in line with the Logistics Terms of Service ## Fixed pricing Oddle charges a fixed delivery fee based on vehicle type and distance. Because the fee is the same regardless of which logistics partner fulfils the delivery, you can accurately forecast your delivery margins and decide how much to pass on to customers. ## Coverage Oddle Managed Logistics is available in Singapore, Malaysia, Hong Kong, and Taiwan. ## Articles in this section * [What are the delivery fees?](/docs/help-center/logistics/what-are-the-delivery-fees.md) * [How do I choose the right vehicle type and fulfilment details?](/docs/help-center/logistics/how-do-i-choose-the-right-vehicle-type-and-fulfilment-details.md) * [What are the surcharges, restricted zones, and delivery hours?](/docs/help-center/logistics/what-are-the-surcharges-restricted-zones-and-delivery-hours.md) * [What are the logistics compensation and cancellation policies?](/docs/help-center/logistics/what-are-the-logistics-compensation-and-cancellation-policies.md) * [How do I report a delivery incident?](/docs/help-center/logistics/how-do-i-report-a-delivery-incident.md) * [Delivery operations FAQ](/docs/help-center/logistics/delivery-operations-faq.md) * [How do I update my managed logistics settings?](/docs/help-center/logistics/how-do-i-update-my-managed-logistics-settings.md) * [How does logistics work in Taiwan?](/docs/help-center/logistics/how-does-logistics-work-in-taiwan.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://www.oddle.me/docs/help-center/logistics/how-does-oddle-logistics-work.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.