How do I update my managed logistics settings?

Your Managed Logistics Settings let you control how delivery requests are made, who drivers contact at pickup, and how surcharges are handled.

Accessing your settings

1. In Merchant Admin, go to Manage > Stores.
2. Select the store you want to configure.
3. Scroll down to Oddle Managed Logistics Settings.

Updating contact details

Enter the contact name and phone number for your store's delivery coordinator. Drivers will use this to reach someone at pickup.

You can also add Instructions for Drivers — include directions to your restaurant, parking notes, or any specific collection instructions to help drivers find you and collect orders smoothly.

Updating fulfilment preferences

Fulfilment preferences

Driver request preference

By default, Oddle automatically requests a driver for every new order. You can customise this:

• All — Automatically request a driver for all orders (default)
• Online — Automatically request a driver for online orders only
• Manual — Automatically request a driver for manual orders only
• Never — Do not automatically request a driver

You can also enable Self arrange delivery driver for larger basket value — when turned on, Oddle will not automatically request a driver for orders above the basket amount you set. This is useful if you prefer to use your own fleet for high-value orders.

Service type preference

Oddle selects the vehicle type automatically based on distance, order size, and driver availability:

Vehicle	Default criteria
Bike	Distances up to 22 km or basket sizes up to SGD 100
Car	Basket sizes up to SGD 400
Van	Basket sizes above SGD 400

Contact the Oddle team if you'd like to adjust your service type preferences.

Managing driver availability and costs

Driver availability settings

Allow Oddle to manage available time slots during peak periods

When this is on, Oddle may temporarily block new order slots during high-demand periods to prioritise fulfilling existing unmatched orders. Turn this off if you want to keep accepting orders during peak periods — but note that you'll need your own delivery fleet to cover any new orders Oddle can't match in time.

Pass surcharges on to customers

During peak periods, delivery partners charge higher rates to attract more drivers. You can pass these surcharges on to your customers at checkout, or absorb them yourself to keep delivery costs low.

Toggle this setting on to pass surcharges through to customers, or off to absorb them.