# How do I choose the right vehicle type and fulfilment details?

When you request a delivery, Oddle assigns a vehicle based on delivery distance, order size, and driver availability. You can improve matching by selecting the right vehicle type when submitting the request.

## Vehicle selection by distance

| Distance    | Recommended vehicles    |
| ----------- | ----------------------- |
| 0–22 km     | Motorcycle, Car, or Van |
| Above 22 km | Car or Van              |

For Hong Kong and Malaysia (bike and van only):

| Distance    | Recommended vehicles |
| ----------- | -------------------- |
| 0–22 km     | Bike or Van          |
| Above 22 km | Van                  |

## Vehicle selection by order size and weight

Each vehicle type has a maximum size and weight. Make sure your order fits within these limits before requesting a delivery.

**Singapore and Malaysia**

| Vehicle           | Max dimensions (L × W × H) | Max weight |
| ----------------- | -------------------------- | ---------- |
| Motorcycle / Bike | 40 × 25 × 25 cm            | 8 kg       |
| Car               | 70 × 50 × 50 cm            | 20 kg      |
| Van               | 160 × 120 × 100 cm         | 350 kg     |

**Taiwan**

| Vehicle                  | Max dimensions (L × W × H) | Max weight                   |
| ------------------------ | -------------------------- | ---------------------------- |
| Motorcycle               | 40 × 40 × 40 cm            | 20 kg                        |
| Motorcycle (Extra Large) | 50 × 50 × 50 cm            | 30 kg                        |
| Car                      | 100 × 100 × 100 cm         | 200 kg (single item < 20 kg) |
| Van                      | 150 × 100 × 100 cm         | 300 kg (single item < 20 kg) |

{% hint style="info" %}
For Taiwan: conservatively estimate your order's loading capacity — do not pack to the maximum size listed. Contact your account manager if you need to adjust the basket amount threshold for automatic car matching (e.g. for orders above NT$5,000).
{% endhint %}

## Fulfilment details

When submitting a delivery request, provide accurate pickup instructions so drivers can collect your order smoothly:

* **Contact name and phone number** — so the driver can reach the right person at pickup
* **Instructions for drivers** — include directions to your restaurant, parking notes, or any special collection instructions

You can save these details permanently in your managed logistics settings. See [How do I update my managed logistics settings?](/docs/help-center/logistics/how-do-i-update-my-managed-logistics-settings.md).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://www.oddle.me/docs/help-center/logistics/how-do-i-choose-the-right-vehicle-type-and-fulfilment-details.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.