> For the complete documentation index, see [llms.txt](https://www.oddle.me/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.oddle.me/docs/help-center/help-center-zh/wu-liu/how-do-i-report-a-delivery-incident.md).

# 我要如何回報送貨事件？

配送事件是指透過 Oddle 完成的配送出現任何導致服務或餐點品質不佳的情況——包括延遲送達、物品損壞或缺漏、地址錯誤，或司機未完成配送。

Oddle 的責任涵蓋配送流程，從司機抵達您的餐廳取餐開始，直到餐點送達顧客為止。您有責任確保餐點正確包裝並交給司機。

## 如何回報事件

1. 登入 Merchant Admin，前往 [panel.oddle.me](https://panel.oddle.me).
2. 前往 **銷售 > 線上訂單** 並使用搜尋欄找到相關訂單。

   ![搜尋訂單](/files/62506bf76c3ece610f9a637f50ac6c26d71afd6e)
3. 開啟該訂單。
4. 選擇 **外送請求**.

   ![配送請求按鈕](/files/61e97e1de6f8ee52f38f67f8cea34881fbc18e85)
5. 選擇 **回報配送事件**.

   ![回報配送事件按鈕](/files/bb167807bb4f29370de94fa875d99892e6e7fdc1)
6. 填寫事件詳情——請盡可能具體。
7. 選擇 **下一步** 以在表單的每個頁面間移動。

   ![事件表單](/files/4f94d34be4c76d8ead08b07a409e1b1cc51633b1)
8. 使用 **檢視** 按鈕在最後一頁送出前檢查您的提交內容。

   ![檢視提交內容](/files/6790109716a7cf15006c0a69165d5121f4f5d5d7)
9. 選擇 **送出**.

   ![送出按鈕](/files/555c121aab82d69254404b8a25bd308d33ce9ad7)

Oddle 會在 **5 個工作天內**.

{% hint style="warning" %}
事件報告必須在配送日期後 3 個日曆天內提交。超過此期限提交的報告將不予處理。
{% endhint %}

## 加快處理速度的建議

* **及早回報。** 您越早回報，就越容易蒐集證據並準確調查。
* **使用官方表單。** 透過 Merchant Admin 回報可讓 Oddle 有效追蹤並跟進您的案件。
* **提供盡可能多的細節。** 請附上受損餐點的照片、訂單編號，以及對發生情況的清楚描述。這可減少來回溝通並加快您的處理速度。

## 賠償

請參閱 [物流補償與取消政策是什麼？](/docs/help-center/help-center-zh/wu-liu/what-are-the-logistics-compensation-and-cancellation-policies.md) 以了解在事件確認後您可獲得的補償資格。


---

# Agent Instructions
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```

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