> For the complete documentation index, see [llms.txt](https://www.oddle.me/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.oddle.me/docs/help-center/help-center-zh/wu-liu/delivery-operations-faq.md).

# 配送作業常見問題

## 如果我的訂單沒有指派司機，我該怎麼辦？

Oddle 團隊會努力為每一筆訂單尋找司機，但在需求高峰時期可能會出現司機短缺。如果遲遲未指派司機，你可以透過以下方式自行安排送餐：

* 計程車或自由接單司機
* 其他外送平台（GrabExpress、GoGet、Zepto 等）

如果你透過其他方式完成訂單，Oddle 不會向你收取配送費，而且向顧客收取的配送費也會退回給你。

***

## 如果司機在預定取餐時間之前到達，我該怎麼辦？

司機應在預定取餐時間到達。如果司機提早到達而餐點尚未 მზად好，請請他等待——不需要提前交付餐點。

如果司機對等待態度惡劣，請提交事故回報，並透過你專屬的 WhatsApp 群組聊天讓 Oddle 團隊知道。他們可在需要時安排替代司機。

***

## 如果顧客沒有提供單位號碼，我該怎麼辦？

聯絡顧客取得單位號碼，並轉告司機。如果無法聯絡上，請告知顧客司機會將餐點放在警衛室（如適用）。

如果無法聯絡到顧客，你可以請司機把餐點送回你的店內，或自行處理掉。

***

## 如果司機送錯地址，我該怎麼辦？

請向顧客發放全額退款。提交事故回報後，Oddle 會向你退回整筆訂單金額及配送費。請參閱 [物流補償與取消政策是什麼？](/docs/help-center/help-center-zh/wu-liu/what-are-the-logistics-compensation-and-cancellation-policies.md).

如果你選擇重新配送，第二次配送將適用配送費。

***

## 如果司機取走餐點但沒有送達，我該怎麼辦？

請向顧客發放全額退款。提交事故回報後，Oddle 會向你退回整筆訂單金額及配送費。請參閱 [物流補償與取消政策是什麼？](/docs/help-center/help-center-zh/wu-liu/what-are-the-logistics-compensation-and-cancellation-policies.md).

如果你選擇重新配送，第二次配送將適用配送費。

***

## 如果有餐點遺失或送達時已損壞，我該怎麼辦？

請就受影響的品項發放部分退款。提交事故回報後，Oddle 會向你退回遺失或損壞品項的價值。請參閱 [物流補償與取消政策是什麼？](/docs/help-center/help-center-zh/wu-liu/what-are-the-logistics-compensation-and-cancellation-policies.md).

如果你重新配送，第二次配送將適用配送費。

***

## 如果司機態度惡劣，我該怎麼辦？

請提交事故回報，讓 Oddle 能將你的回饋轉達給配送夥伴。這有助於未來改善司機行為。

***

## 如果同一筆訂單出現超過一位司機，我該怎麼辦？

不要把餐點交給第二位司機。請告知他們，取消費用將由 LalaMove 或 Oddle 承擔。

請立即透過你專屬的 WhatsApp 群組聊天通知 Oddle 團隊，讓他們確保這筆訂單只收取一次配送費。


---

# Agent Instructions
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```

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