# How do I set up the Google integration?

Oddle's Google integration connects your restaurant's Google listing to Oddle Shop and Oddle Reserve. This makes it easier for guests to discover and book your restaurant directly from Google Search, Google Maps, and Google Assistant.

There are two parts to the integration:

* **Shop and Reserve links** — your online ordering and reservation links appear on your Google listing automatically.
* **Reserve with Google** — guests can book a table directly through Google, with reservations flowing into your Host App.

***

## Shop and Reserve links

Once the integration is enabled, your Oddle Shop and Oddle Reserve links are automatically added to your Google listing. Guests browsing your listing can tap directly through to order or reserve — no extra steps required.

![](/files/4M5M94qgPKU47NrUUmII)

***

## Reserve with Google

Reserve with Google allows guests to book a table from Google Search, Google Maps, or Google Assistant. Bookings made through Google appear in your Host App alongside reservations from any other channel.

![](/files/5SLbRAwPvpD5Qq2JwX3p)

### Before you begin

Make sure the following are in place before enabling Reserve with Google:

1. **Your outlet is listed on Google Maps.** Search for your restaurant on [Google Maps](https://www.google.com/maps) to confirm. If it doesn't appear, follow [Google's guide to add your business](https://support.google.com/business/answer/2911778).
2. **Your Google Maps address matches the address on file with Oddle.** This is how your outlet gets matched to the Google listing. If you're unsure, confirm with your Oddle representative.
3. **You have a Service Schedule with a non-payment ticket set up in the Host App.**

### Enabling Reserve with Google

You control Reserve with Google at the ticket level — you need to enable it on the specific ticket type you want Google to use.

1. In the Host App, go to **Settings > Tickets**.
2. Tap **+ Add Ticket** to create a new ticket (or edit an existing one).

   ![](/files/DL1SgJok1NtAhGtaP7uF)
3. Set the ticket name, colour, and cover image.
4. Under **Bookable Channels**, toggle on the Google channel.

   ![](/files/8gkaTWZdDQBZtaxbf3Px)

   Only one ticket can be linked to Reserve with Google at a time. That ticket must not require payment (no deposit or prepayment).
5. Preview how the ticket will appear to guests on the right side of the screen.

   ![](/files/EYCBITcM74RtNOrCNuxO)
6. Tap **Add Ticket**. A confirmation message confirms the ticket was created.

   ![](/files/qmjPsQ8RdFcKsIkIHkjT)

{% hint style="info" %}
Changes to Reserve with Google (enabling or disabling) take effect the following day — not immediately.
{% endhint %}

### Viewing reservations from Google

Once Reserve with Google is live, bookings from Google appear in your Host App just like any other reservation. Look for the Google icon next to a reservation to identify its source.

![](/files/nMDUyjme9v0ECV2jz3KN)

### Cancelling a reservation from Google

You can cancel a Google reservation the same way you'd cancel any other reservation in the Host App.

### Modifying a reservation from Google

You can edit a Google reservation with some limitations. The following fields can be changed: pax, table, occasion tag, special request, reservation note, and guest details. Other fields cannot be edited.

***

## Frequently asked questions

**I enabled Reserve with Google but my restaurant doesn't show a booking button on Google yet.** Changes take effect the next day. If the button still doesn't appear after 24 hours, contact Oddle support.

**Can I use a deposit or prepayment ticket for Reserve with Google?** No. Reserve with Google only works with non-payment tickets.

**What's the maximum party size for Google bookings?** Each reservation can have up to 20 guests.

**Why can't guests see all my available slots on Google?** Google only shows availability for the next 90 days. Slots further out won't be visible to guests.

**Does Google show table areas to guests?** Yes. Table areas are synced to Google so guests can choose their preferred section.

**Can guests leave a special request?** Yes. Any special request they enter will appear in your Host App.

**I updated my schedule settings. When will Google reflect the changes?** Updates from the Host App take 24–48 hours to appear on Google.

***

## Enabling or disabling the integration

To turn the Google integration on or off:

1. In Merchant Admin, go to **Channels > Google** in the left navigation.
2. Click **Need Help** to open the support messenger.

   ![](/files/sFYnUEXmasoHbbnXSXAe)
3. Select the action you want to take and follow the prompts.

   ![](/files/j0v2BWUqwW9w8teVDyOX)
4. The support team will make the change. Note that it can take up to 48 hours to reflect on your Google listing.

If you have questions or run into issues, you can reach the support team through the same messenger.


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