# How do I set up and troubleshoot Oddle Register on SUNMI?

Oddle Register runs on SUNMI devices — Android-based hardware designed for restaurant environments. This article covers how to sign in, process orders, manage your menu, and resolve common issues.

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## Signing in and viewing orders

Open the Oddle Register app on your SUNMI home screen and sign in with your employee account. Once signed in, you'll land on the **Pending** tab, which shows all newly submitted orders.

![](/files/B6n188r1m3wh3WxarvLZ)

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## Processing orders

### Receiving and confirming orders

New orders appear in the **Pending** tab. To stay on top of the queue, sort orders by **Food Ready By** in ascending order — this puts the next order to prepare at the top.

When you're ready to accept an order:

1. Tap the order to open the order summary.
2. Check whether it needs to be prepared now or at a later time.
3. Tap **Confirm Order**. The order moves to the **Confirmed** tab.
4. Tap **Yes** to send the customer a confirmation email.

![](/files/JtVe2zBh3HIyC1PujwDF)

![](/files/HqLjesshgdFOG3GDDL9M)

![](/files/6tbuZwmkJ9RFJzsOoNmX)

![](/files/cpC572wjt4jP9u8KJXBW)

### Viewing driver assignment for delivery orders

If you're using Oddle's logistics partners, tap **View Details** on a delivery order to see the assigned driver's name, phone number, and vehicle type.

![](/files/86QP36hhYLqD7QnTww77)

![](/files/pfEvKIYUyEnDwAiHu8CI)

To track the driver's location, tap **View** next to **Driver Location**.

![](/files/3tmC6xXFPjf9Nw7URRN4)

### Marking orders as fulfilled

* For orders using Oddle's logistics partners, the order status updates to **Fulfilled** automatically once the driver marks it as delivered.
* For pickup orders or self-managed delivery, tap **Mark as Fulfilled** once the order is complete.

![](/files/RnPanAozdIEkZkDkeasI)

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## Voiding and refunding orders

1. Tap the order you want to void.
2. Tap the arrow in the bottom-right corner.
3. Select **Void Order**, then tap **Yes** to notify the customer by email.
4. When prompted, tap **Refund** to issue the refund, then **Confirm**.

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## Printing order receipts

1. Select the order you want to print.
2. Tap the **Printer** icon to print the receipt.

![](/files/Zq9zICwVu6phkkJuBcXb)

There is currently no multi-print or auto-print function from the SUNMI. If you select multiple orders and tap **Print**, only the last order in the selection will be printed.

### Adjusting receipt font size (Android)

1. Sign in to the Register App.
2. Go to **Settings > Printer Setup > Receipt Font Size**.
3. Choose **Standard** or **Large**.

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## Managing item availability by store

To mark items as unavailable for a specific store:

1. Go to **Settings > Menu Management > Store Item Availability**.
2. Select the store from the dropdown.
3. Toggle off any unavailable items or entire categories. Toggle them back on when they're available again.

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## Best practices for SUNMI devices

**Turn up the notification volume** In **Settings > Notifications**, set the volume to its loudest so you don't miss new orders.

**Enable Auto-Refresh Orders** When enabled, the device periodically fetches new orders at a set interval — even if push notifications fail (which can happen when battery or memory is low, or when the server is under load). Set your preferred interval under **Refresh Interval Duration**.

**Enable Continuous Ringer Mode** Set the ringer to **Continuous** so the alert keeps sounding until you acknowledge a new order.

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## Testing your notification sound

1. On the SUNMI, go to **Settings > Sound** and maximise both **Media volume** and **Ring volume**.
2. Go to **Settings > Apps > Oddle Register > Notifications**. Disable **Show Silently** and enable **Override Do Not Disturb**.
3. In the Register App, go to **Settings > Notifications**. Maximise the volume, set **Ringer Mode** to **Continuous**, and enable **Refresh Orders**.
4. Go to **Settings > Test Notification** to verify the sound is working.

If it's your first time signing in, tap **Allow** on the **Allow Policy Access** prompt and enable Do Not Disturb access when asked.

***

## Troubleshooting

### "Allow Do Not Disturb" prompt appears

Tap **Enable**. This lets Oddle Register wake the screen when a notification arrives, adjust notification volume from within the app, and warn you if the volume is too low.

### "Unauthorised access" error

This error occurs when the same employee account is signed in on another device at the same time. Tap **OK**, relaunch the app, and sign back in. To avoid this, make sure each device uses a unique employee account.

### Device is unresponsive or lagging

1. Press and hold the power button for 20 seconds (or until the Flower icon appears) to perform a deep reboot.
2. If the device is still slow after rebooting, repeat step 1, then go to **Settings > Reset > Factory Data Reset > Reset Device > Erase Everything**.
3. Reconnect to Wi-Fi. The Register App will update automatically — this may take a few minutes.

### "Google Play Services is required" error

Oddle Register requires Google Play Services v22 or later for push notifications. If you see this message:

1. On the SUNMI, go to **Settings > Apps > Google Play Services > Storage**.
2. Clear the cache, then clear all data. Repeat for **Google Play Store**.
3. Reboot the device.
4. Open **Google Play Store**, tap the three dots (top-right) > **Settings > About > Update Play Store**.
5. Go back to the Play Store home, tap **Updates**, and update **Google Play Services**.

Once updated, you'll be able to open the Register App as normal.


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