How do I set up and troubleshoot my thermal printer?

Oddle supports the Epson TM-T82 thermal printer connected through a TP-LINK Wireless Nano Router. This article walks you through the full setup: connecting the router to your Wi-Fi, resetting and configuring the printer, and pairing it with the Register App.

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Part 1: Connect the TP-LINK router to your Wi-Fi

Step 1 — Reset the router

1. Make sure the TP-LINK router is powered on.
2. Locate the Reset button (a small pinhole on the back or bottom of the device).
3. Use a pin or paperclip to press and hold the Reset button for at least 10 seconds. The LED will flicker.
4. Release the button and wait for the router to reboot. It will return to factory defaults.

Step 2 — Connect your device to the TP-LINK Wi-Fi

1. On your iPad or device, open Settings > Wi-Fi.
2. Find and connect to the TP-LINK network — it will appear as something like TP-LINK_XXXXXX.
3. No password is required for this connection.

Step 3 — Open the TP-LINK management page

1. Open a web browser (e.g. Chrome or Safari).
2. Type 192.168.1.253 in the address bar and press Enter.

Step 4 — Log in

1. Enter Oddle123! for both the username and password fields.
2. Tap Next to proceed.

Step 5 — Scan for your Wi-Fi network

1. Tap Next twice to move through the setup pages.
2. Tap Scan to search for available Wi-Fi networks.

Step 6 — Select and connect to your network

1. From the list of networks, tap the name of your restaurant's Wi-Fi.
2. Enter the Wi-Fi password when prompted.
3. Tap Next.

Step 7 — Finalise the setup

1. Review the settings on the confirmation screen.
2. Tap Restart to apply the changes, then OK to confirm.

The TP-LINK router is now connected to your Wi-Fi network.

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Part 2: Reset the Epson printer

Step 1 — Turn off the printer

Step 2 — Hold the Network Reset button

Use the tip of a pen to press and hold the Network Reset button at the back of the printer.

Step 3 — Turn on the printer while holding the button

Keep holding Network Reset as you power on the printer.

Step 4 — Release after the sheet prints

After 5 seconds, a network detail sheet will print. Release the Network Reset button.

Step 5 — Confirm the reset IP address

Check the printed sheet. The IP address should show 192.168.192.168 — this is the factory-reset address for your printer.

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Part 3: Configure the printer IP address

Before accessing the printer's configuration page, you need to temporarily set your iPad's IP address to be in the same network range as the printer.

Step 1 — Note your iPad's current IP address

1. On the iPad, go to Settings > Wi-Fi.
2. Tap the blue (i) next to your connected network.
3. Under IPV4 ADDRESS, copy the current IP address. You'll need this in Step 3 and when configuring the printer.

Step 2 — Switch to Manual IP

1. Tap Configure IP and change from Automatic to Manual.
2. Tap Save.

Step 3 — Enter the new IP settings

Set the following values:

• IP Address: 192.168.192.188
• Subnet Mask: 255.255.255.0
• Router: the iPad IP address you copied in Step 1

Step 4 — Access the printer configuration page

1. Open Safari and go to 192.168.192.168.
2. The Epson printer configuration page will load.

Step 5 — Update the TCP/IP settings

1. Navigate to Configuration > TCP/IP.
2. Enter the following values:

   • Get IP Address: Auto
   • IP Address: 192.168.192.188
   • Subnet Mask: 255.255.255.0
   • Default Gateway: the iPad IP address you copied in Step 1

Step 6 — Save and reset the printer

1. Tap Submit.
2. Tap Reset repeatedly until the printer makes a click sound.
3. Turn the printer off, then back on.

Step 7 — Restore the iPad's IP settings

1. Go back to Settings > Wi-Fi, tap the (i) next to your network.
2. Tap Configure IP and switch from Manual back to Automatic.
3. Tap Save.

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Part 4: Pair the printer with the Register App

Step 1 — Sign in to the Register App

Sign in using your employee account.

Step 2 — Open Settings

Tap the Gear icon at the bottom-left of the Register App screen.

Step 3 — Set up the thermal printer

1. Under Printer Settings, tap Setup Thermal Printer.
2. Select your printer's IP address.
3. Select Epson as the printer type.
4. Select your preferred language.

If your menu uses Chinese characters, select Chinese (Simplified) or Chinese (Traditional) as appropriate.

If you can't see your printer's IP address, go to your iPad's Settings > Oddle Register > Local Network and enable the toggle. This allows the app to discover devices on your network.

Step 4 (Optional) — Add a kitchen printer

If you have a second printer for the kitchen, tap Setup Kitchen Printer. Select the kitchen printer's IP address, select Epson, and choose a language.

Step 5 (Optional) — Enable auto-printing

To automatically print a receipt whenever a new order arrives, tap the Gear icon and enable the Auto Print toggle.

Auto-printing only works if both the main and kitchen printer IP addresses are set up. If you only have one printer — even if it's for the kitchen — connect it under Setup Thermal Printer for auto-printing to function correctly.

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Enabling Simplified Chinese characters on the Epson printer

This setting is configured directly on the printer using the feed button.

1. Turn off the printer.
2. Press and hold the feed button, then turn on the printer while holding it.

   
3. A Printer Specifications receipt prints. This just confirms you're in mode selection — you can ignore it.

   
4. Keep holding the feed button for more than 1 second until a Mode Selection receipt prints.

   
5. Press the feed button quickly 3 times (each press less than 1 second), then hold on the third press until a Multi-Language Font receipt prints.

   
6. Press the feed button twice, holding on the second press until the Updated Multi-Language Font receipt prints.

   
7. Check the receipt to confirm Simplified Chinese is now active. If the setting is wrong, repeat from step 1.

Restart the printer. It will now print Simplified Chinese characters on receipts.