# How do I set up and troubleshoot my thermal printer?

Oddle supports the Epson TM-T82 thermal printer connected through a TP-LINK Wireless Nano Router. This article walks you through the full setup: connecting the router to your Wi-Fi, resetting and configuring the printer, and pairing it with the Register App.

***

## Part 1: Connect the TP-LINK router to your Wi-Fi

### Step 1 — Reset the router

1. Make sure the TP-LINK router is powered on.
2. Locate the **Reset** button (a small pinhole on the back or bottom of the device).
3. Use a pin or paperclip to press and hold the **Reset** button for at least 10 seconds. The LED will flicker.
4. Release the button and wait for the router to reboot. It will return to factory defaults.

### Step 2 — Connect your device to the TP-LINK Wi-Fi

1. On your iPad or device, open **Settings > Wi-Fi**.
2. Find and connect to the TP-LINK network — it will appear as something like **TP-LINK\_XXXXXX**.
3. No password is required for this connection.

### Step 3 — Open the TP-LINK management page

1. Open a web browser (e.g. Chrome or Safari).
2. Type **192.168.1.253** in the address bar and press Enter.

### Step 4 — Log in

1. Enter **Oddle123!** for both the username and password fields.
2. Tap **Next** to proceed.

### Step 5 — Scan for your Wi-Fi network

1. Tap **Next** twice to move through the setup pages.
2. Tap **Scan** to search for available Wi-Fi networks.

### Step 6 — Select and connect to your network

1. From the list of networks, tap the name of your restaurant's Wi-Fi.
2. Enter the Wi-Fi password when prompted.
3. Tap **Next**.

### Step 7 — Finalise the setup

1. Review the settings on the confirmation screen.
2. Tap **Restart** to apply the changes, then **OK** to confirm.

The TP-LINK router is now connected to your Wi-Fi network.

***

## Part 2: Reset the Epson printer

### Step 1 — Turn off the printer

![](/files/k6O0knI1ggIse3qd6HPH)

### Step 2 — Hold the Network Reset button

Use the tip of a pen to press and hold the **Network Reset** button at the back of the printer.

![](/files/s0MRvOP5MYdV3tpqD8xJ)

### Step 3 — Turn on the printer while holding the button

Keep holding **Network Reset** as you power on the printer.

### Step 4 — Release after the sheet prints

After 5 seconds, a network detail sheet will print. Release the **Network Reset** button.

![](/files/964FvjV0h6t2JjdqeNHR)

### Step 5 — Confirm the reset IP address

Check the printed sheet. The IP address should show **192.168.192.168** — this is the factory-reset address for your printer.

***

## Part 3: Configure the printer IP address

Before accessing the printer's configuration page, you need to temporarily set your iPad's IP address to be in the same network range as the printer.

### Step 1 — Note your iPad's current IP address

1. On the iPad, go to **Settings > Wi-Fi**.
2. Tap the blue **(i)** next to your connected network.
3. Under **IPV4 ADDRESS**, copy the current IP address. You'll need this in Step 3 and when configuring the printer.

### Step 2 — Switch to Manual IP

1. Tap **Configure IP** and change from **Automatic** to **Manual**.
2. Tap **Save**.

### Step 3 — Enter the new IP settings

Set the following values:

* **IP Address:** 192.168.192.188
* **Subnet Mask:** 255.255.255.0
* **Router:** the iPad IP address you copied in Step 1

### Step 4 — Access the printer configuration page

1. Open Safari and go to **192.168.192.168**.
2. The Epson printer configuration page will load.

### Step 5 — Update the TCP/IP settings

1. Navigate to **Configuration > TCP/IP**.
2. Enter the following values:
   * **Get IP Address:** Auto
   * **IP Address:** 192.168.192.188
   * **Subnet Mask:** 255.255.255.0
   * **Default Gateway:** the iPad IP address you copied in Step 1

![](/files/XrspZjDdZVqrrgQndzNc)

### Step 6 — Save and reset the printer

1. Tap **Submit**.
2. Tap **Reset** repeatedly until the printer makes a click sound.
3. Turn the printer off, then back on.

![](/files/kdOPfyBZ5MfZIphX5GD3)

### Step 7 — Restore the iPad's IP settings

1. Go back to **Settings > Wi-Fi**, tap the **(i)** next to your network.
2. Tap **Configure IP** and switch from **Manual** back to **Automatic**.
3. Tap **Save**.

***

## Part 4: Pair the printer with the Register App

### Step 1 — Sign in to the Register App

Sign in using your employee account.

![](/files/aCdxSGUc0TkB6b1s4sh2)

### Step 2 — Open Settings

Tap the **Gear** icon at the bottom-left of the Register App screen.

### Step 3 — Set up the thermal printer

1. Under **Printer Settings**, tap **Setup Thermal Printer**.
2. Select your printer's IP address.
3. Select **Epson** as the printer type.
4. Select your preferred language.

If your menu uses Chinese characters, select **Chinese (Simplified)** or **Chinese (Traditional)** as appropriate.

![](/files/G2bnweM3M9OdfvrE7WQp)

If you can't see your printer's IP address, go to your iPad's **Settings > Oddle Register > Local Network** and enable the toggle. This allows the app to discover devices on your network.

### Step 4 (Optional) — Add a kitchen printer

If you have a second printer for the kitchen, tap **Setup Kitchen Printer**. Select the kitchen printer's IP address, select **Epson**, and choose a language.

### Step 5 (Optional) — Enable auto-printing

To automatically print a receipt whenever a new order arrives, tap the **Gear** icon and enable the **Auto Print** toggle.

Auto-printing only works if both the main and kitchen printer IP addresses are set up. If you only have one printer — even if it's for the kitchen — connect it under **Setup Thermal Printer** for auto-printing to function correctly.

***

## Enabling Simplified Chinese characters on the Epson printer

This setting is configured directly on the printer using the feed button.

1. **Turn off the printer.**
2. **Press and hold the feed button**, then turn on the printer while holding it.

   ![](/files/Lbuv1RcmbFaYSRKuMCxN)
3. **A Printer Specifications receipt prints.** This just confirms you're in mode selection — you can ignore it.

   ![](/files/BqDYd2T15HaQtw13J3ki)
4. **Keep holding the feed button** for more than 1 second until a Mode Selection receipt prints.

   ![](/files/yyycz5iqgHwzEMUT6OsZ)
5. **Press the feed button quickly 3 times** (each press less than 1 second), then hold on the third press until a Multi-Language Font receipt prints.

   ![](/files/VHa7GtntseXzbLI8CPNP)
6. **Press the feed button twice**, holding on the second press until the Updated Multi-Language Font receipt prints.

   ![](/files/uT7zk5Y4KLdNIRJnKvb0)
7. **Check the receipt** to confirm Simplified Chinese is now active. If the setting is wrong, repeat from step 1.

Restart the printer. It will now print Simplified Chinese characters on receipts.


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