# How do I reset my password or fix login issues?

There are two ways to reset an Oddle account password: an admin can reset a password for any employee from Merchant Admin, or you can reset your own password from the login page if you've forgotten it.

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## Reset an employee's password (admin)

Use this if you're an account admin and need to reset the password for someone on your team.

1. Log in to Merchant Admin at [panel.oddle.me](https://panel.oddle.me).
2. Go to **Account > Employees**.

![](/files/JtVe2zBh3HIyC1PujwDF)

3. Find the employee and click the **three-dot icon** next to their name.

![](/files/wyUe473Gw6EqJPn8oejX)

4. Click **Reset Password**.

![](/files/5PweZFew5mXjn5rDmTe3)

A confirmation message will appear and a password reset email will be sent to the employee's email address.

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## Reset your own password (forgot password)

Use this if you've been locked out or can't remember your password.

1. Go to [panel.oddle.me](https://panel.oddle.me) and click **Forgot Password**.

![](/files/u7bf5nASukRfadmEZuzt)

2. Enter your email address and click **Reset Password**.

![](/files/DV5hJRNXT3cqNV8xLtPV)

A confirmation message will appear. Check your inbox for the reset email.

3. Open the email and click the reset link.
4. Enter your new password in both fields, then click **Reset**.

You can now sign in with your new password.

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## Fix login issues — clear your browser cache and cookies

If you're having trouble logging in — seeing a blank page, getting stuck in a redirect loop, or the page not loading correctly — clearing your browser cache and cookies usually resolves it.

Your browser stores session data and cached files to speed up page loads. Sometimes this stored data becomes outdated and causes login problems. Clearing it gives you a fresh start.

Use the links below for step-by-step instructions for your browser:

**Cookies**

* [Chrome](https://support.google.com/chrome/answer/95582?hl=en)
* [Firefox](https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored)
* [Safari](https://support.apple.com/kb/PH17191)
* [Internet Explorer](http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies)

**Cache**

When clearing cookies, it's a good idea to clear your cache at the same time. You can usually find both options together under your browser's **Settings > Privacy** or **Internet Options** menu. You can also visit [refreshyourcache.com](http://www.refreshyourcache.com/) for browser-specific instructions.

After clearing, try logging in again at [panel.oddle.me](https://panel.oddle.me).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.